Guest Experience Concierge - Front Desk

Hawks Cay; Duck Key (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A luxury resort in Florida is seeking a Front Office Agent to be the first and last point of contact for guests. Responsibilities include processing check-ins and check-outs, managing room assignments, and ensuring guest satisfaction. Ideal candidates will have strong organizational and customer service skills, with 1 to 2 years of experience preferred. This role demands attention to detail and the ability to maintain composure under pressure. Join a dynamic team offering competitive benefits and a supportive work environment.

Qualifications

• 1 to 2 years in a similar position experience preferred.

Responsibilities

• Process guest check-ins, check-outs, and room assignments.
• Respond to guest inquiries and maintain a high level of service.
• Coordinate with departments to track room status.
• Resolve guest complaints effectively.
• Maintain knowledge of hotel operations and services.

Skills

Organizational skills

Customer service skills

Attention to detail

Communication skills

Education

High school or equivalent preferred

Job description

A luxury resort in Florida is seeking a Front Office Agent to be the first and last point of contact for guests. Responsibilities include processing check-ins and check-outs, managing room assignments, and ensuring guest satisfaction. Ideal candidates will have strong organizational and customer service skills, with 1 to 2 years of experience preferred. This role demands attention to detail and the ability to maintain composure under pressure. Join a dynamic team offering competitive benefits and a supportive work environment.