Overnight Guest Service Specialist

Trailborn Hotels & Resorts; Jackson (WY); On-site; USD 35,000 - 45,000; Full time

Job summary

Trailborn Hotels & Resorts is looking for an Overnight Guest Service Agent to ensure seamless guest experiences during overnight hours. This role involves managing front desk operations, assisting with check-ins/outs, and solving guest issues, contributing to high customer satisfaction levels.

Candidates should have previous customer service experience, strong communication skills, and the ability to work independently at night. Our hospitality team values flexibility and teamwork to cater to guest needs effectively.

Qualifications

• Previous experience in customer service or hospitality, preferably in a front desk or guest service role.
• Ability to work overnight shifts and weekends as required.
• Strong communication and interpersonal skills.

Responsibilities

• Greet and assist guests with check-in and check-out procedures promptly and courteously during overnight hours.
• Respond to guest inquiries, requests, and complaints with professionalism and a focus on resolution.
• Manage reservations and process payments accurately using the property management system.
• Monitor the safety and security of the premises, reporting any safety irregularities.
• Provide information about hotel services and local attractions to enhance guest experience.

Skills

Strong communication skills

Interpersonal skills

Proficiency with property management systems

Basic computer skills

Job description

Trailborn Hotels & Resorts is looking for an Overnight Guest Service Agent to ensure seamless guest experiences during overnight hours. This role involves managing front desk operations, assisting with check-ins/outs, and solving guest issues, contributing to high customer satisfaction levels.

Candidates should have previous customer service experience, strong communication skills, and the ability to work independently at night. Our hospitality team values flexibility and teamwork to cater to guest needs effectively.