Overnight Bell Desk Attendant – Guest Experience

The Boca Raton; Boca Raton (FL); On-site; USD 21,000 - 22,000; Full time

Job summary

The Boca Raton in Boca Raton, FL seeks a friendly Bellperson to create a warm welcome for guests, assist with luggage, escort guests to rooms, provide hotel information, and ensure satisfaction throughout the stay.

Responsibilities include logging and delivering packages, supporting group deliveries, and maintaining a clean, organized bell desk while adhering to uniform standards and shift communications.

Qualifications

• High school diploma or equivalent; hospitality training preferred.
• Prior experience in guest services or bellman role is a plus.
• Excellent customer service and communication skills.
• Professional appearance and demeanor.
• Knowledge of the local area is beneficial.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Assist guests with luggage and escort them to their rooms.
• Provide hotel information and ensure guest satisfaction throughout their stay.
• Log and deliver packages; log group deliveries and ensure proper invoicing.
• Maintain clean lobby and bell desk area; ensure equipment is ready for shifts.
• Follow uniform standards and attend pre-shift briefings.
• Maintain accurate communication with the Director of Guest Experience.

Skills

Customer service

Communication

Flexibility

Professional appearance

Education

High school diploma or equivalent

Job description

The Boca Raton in Boca Raton, FL seeks a friendly Bellperson to create a warm welcome for guests, assist with luggage, escort guests to rooms, provide hotel information, and ensure satisfaction throughout the stay.

Responsibilities include logging and delivering packages, supporting group deliveries, and maintaining a clean, organized bell desk while adhering to uniform standards and shift communications.