Overnight Bell Desk Attendant – Guest Experience

The Boca Raton; Boca Raton (FL); On-site; USD 21,000 - 22,000; Full time

Job summary

The Boca Raton in Boca Raton, FL seeks a friendly Bellperson to create a warm welcome for guests, assist with luggage, escort guests to rooms, provide hotel information, and ensure satisfaction throughout the stay.

Responsibilities include logging and delivering packages, supporting group deliveries, and maintaining a clean, organized bell desk while adhering to uniform standards and shift communications.

Qualifications

• High school diploma or equivalent; hospitality training preferred.
• Prior experience in guest services or bellman role is a plus.
• Excellent customer service and communication skills.
• Professional appearance and demeanor.
• Knowledge of the local area is beneficial.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Assist guests with luggage and escort them to their rooms.
• Provide hotel information and ensure guest satisfaction throughout their stay.
• Log and deliver packages; log group deliveries and ensure proper invoicing.
• Maintain clean lobby and bell desk area; ensure equipment is ready for shifts.
• Follow uniform standards and attend pre-shift briefings.
• Maintain accurate communication with the Director of Guest Experience.

Skills

Customer service

Communication

Flexibility

Professional appearance

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

HB-Cloister Rooms Full Time Baggage Porter Boca Raton, FL, US

30+ days ago Requisition ID: 5074

Salary Range: $15.50 To $16.00 Hourly

Summary

The ideal candidate is responsible for creating a warm and welcoming first and last impression for guests. This position involves assisting guests with their luggage, escorting them to their rooms, offering hotel information, and ensuring guest satisfaction throughout their stay.

Essential Functions

Job duties include, although are not limited to:

• Bell team is following all FORBES standards
• ALL bellperson are in the proper uniform wearing their nametag and have a Daily Compass
• Bell team attends the Pre-shift meeting
• Bell team is posted up
• Desk is clean and free of clutter
• Packages are logged and delivered
• Luggage is tagged and delivered
• Group deliveries are logged, delivered, and invoiced
• ShiftNote is updated with any pertinent information
• Bell carts are clean and ready for use
• Holding room is clean and organized
• All radios are charged and ready for the next shift
• Lobby is clean and free of any dirty glasses or trash

Internal Relationships

Reports to Director of Guest Experience

External Relationships

Has regular contact with Guest & Members

Qualifications

• High school diploma or equivalent; hospitality training preferred.
• Prior experience in guest services or bellman role is a plus.
• Excellent customer service and communication skills.
• Professional appearance and demeanor.
• Knowledge of the local area is beneficial.
• Flexibility to work evenings, weekends, and holidays.

Education/Experience Requirements

Physical Requirements

Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing.
In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.