Overnight Intake Supervisor: Lead & Optimize Client Support

Job Duck LLC; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

Job Duck LLC in the United States is seeking an Overnight Intake Supervisor to lead a team delivering client support during overnight operations.

You will balance hands-on intake tasks with team leadership, ensure timely assistance, and maintain accurate documentation and processes to support client satisfaction.

This role rewards initiative, reliability, and the ability to stay organized in a fast-paced environment while coaching others to achieve high performance.

Qualifications

• Leadership and team management experience.
• Excellent verbal and written communication skills.
• Proven ability to support client intake and case management.
• Experience tracking KPIs and monitoring performance.
• Strong reporting, documentation, and medical records coordination.

Responsibilities

• Serve as backup coverage when team members are unavailable
• Perform quality assurance reviews to ensure adherence to company standards
• Prepare operational and productivity reports
• Track and report key performance indicators
• Request, track, and follow up on medical records
• Receive, review, and organize client documentation
• Support the progression of cases by maintaining organized records
• Monitor individual and team performance against established goals

Skills

Leadership

Team management

Verbal communication

Written communication

Client intake

KPI tracking

Reporting

Documentation

Medical records coordination

Job description

Job Duck LLC in the United States is seeking an Overnight Intake Supervisor to lead a team delivering client support during overnight operations.

You will balance hands-on intake tasks with team leadership, ensure timely assistance, and maintain accurate documentation and processes to support client satisfaction.

This role rewards initiative, reliability, and the ability to stay organized in a fast-paced environment while coaching others to achieve high performance.