V104C - Case Intake Coordinator IV

Job Duck LLC; United States; Remote; USD 13,000 - 14,000; Full time

Job summary

Job Duck LLC is seeking a Case Intake Coordinator to create a positive first impression for prospective clients. You will manage communications, support the intake process, and help ensure new cases are handled efficiently from the start.

This role requires an organized, detail-oriented professional who can juggle multiple priorities while delivering exceptional customer service. The position offers a remote work setup with US-based opportunities.

Qualifications

• Reliable and customer-focused with strong communication skills.
• Experience in sales or onboarding is a plus.
• Detail-oriented with ability to manage multiple priorities.

Responsibilities

• Answer inbound phone calls and respond to emails in a professional and timely manner
• Assist with case manager intake processes
• Review, organize, and maintain client documentation
• Support early onboarding activities for new cases
• Manage intake overflow and ensure all inquiries are addressed promptly
• Ensure all records and information are complete and accurately entered into company systems
• Coordinate with internal teams to support case progression and client service needs

Skills

Reliable

Strong customer service skills

Professional phone etiquette

Sales background

Quality assurance

English proficient

Communication skills written/verbal

Organized

Attention to detail

Job description

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!

Job Description:

Join Job Duck as a Case Intake Coordinator and play a key role in creating a positive and professional first impression for prospective clients. In this position, you will manage communications, support the intake process, and help ensure new cases are handled efficiently from the start. Your work will contribute directly to a seamless client experience by coordinating information, supporting onboarding activities, and maintaining accurate documentation. The ideal candidate is organized, detail-oriented, and comfortable managing multiple priorities while delivering exceptional customer service. If you enjoy helping people, thrive in a fast paced environment, and take pride in keeping processes running smoothly, this opportunity is for you.

Compensation range: 1,142 USD to 1,220 USD Monthly

Responsibilities:

• Answer inbound phone calls and respond to emails in a professional and timely manner
• Assist with case manager intake processes
• Review, organize, and maintain client documentation
• Support early onboarding activities for new cases
• Manage intake overflow and ensure all inquiries are addressed promptly
• Ensure all records and information are complete and accurately entered into company systems
• Coordinate with internal teams to support case progression and client service needs

Requirements:

• Reliable
• Strong customer service skills
• Professional phone etiquette
• Sales background preferred
• Quality assurance
• English proficient
• Communication skills written/verbal
• Organized
• Attention to detail

Work Shift: 8:00 AM - 5:00 PM [EST][EDT] (United States of America)

Languages: English