Remote Intake & Client Acquisition Specialist

Job Duck LLC; United States; Remote; USD 13,000 - 14,000; Full time

Job summary

Job Duck LLC is seeking a highly organized Intake Specialist to be the first point of contact for prospective clients. You will manage inbound inquiries, conduct structured discovery conversations, and guide qualified prospects through the initial retention process.

This remote role supports US-based employers, with working hours 8:30 AM to 5:00 PM Eastern Time. You must communicate clearly in English, work independently, and follow approved scripts and fee matrices while escalating complex

Qualifications

• Strong verbal and written English communication.
• Excellent active listening and questioning skills.
• High attention to detail and organizational ability.
• Ability to follow established scripts and procedures.
• Capability to manage multiple inquiries simultaneously and work independently.
• Proactive and professional communication style.

Responsibilities

• Manage inbound inquiries and conduct discovery conversations.
• Schedule consultations with attorneys and guide qualified prospects through retention.
• Prepare and send retainer agreements using approved templates.
• Quote retainer fees using the fee matrix and gather relevant information.
• Escalate matters outside the approved fee matrix or criteria to supervisors.
• Maintain detailed records of inquiries, follow-ups, and lead sources.

Skills

Verbal communication

Written English

Active listening

Questioning skills

Attention to detail

Organizational skills

Independent work

Follow scripts

Lead qualification

Time management

Job description

Job Duck LLC is seeking a highly organized Intake Specialist to be the first point of contact for prospective clients. You will manage inbound inquiries, conduct structured discovery conversations, and guide qualified prospects through the initial retention process.

This remote role supports US-based employers, with working hours 8:30 AM to 5:00 PM Eastern Time. You must communicate clearly in English, work independently, and follow approved scripts and fee matrices while escalating complex