Overnight Remote Intake & Case Management Specialist

Job Duck LLC; United States; Remote; USD 13,000 - 14,000; Full time

Job summary

Job Duck LLC is seeking an Overnight Intake Specialist to support potential clients outside traditional business hours. You will guide applicants through the intake process, collect critical case information, and help maintain smooth overnight operations.

When slower, assist with case management tasks, medical records requests, and documentation review. Ideal candidates are dependable, highly organized, and comfortable working independently with strong attention to detail while delivering

Qualifications

• Reliable and dependable in a remote setting.
• Excellent customer service and communication skills.
• Professional phone etiquette for client interactions.
• Sales background preferred to support outreach.
• Quality assurance mindset for case documentation.
• Proficient in English, both written and spoken.
• Clear written communication for records and notes.
• Strong verbal communication for intake interviews.
• Meticulous attention to detail in all records and processes.

Responsibilities

• Request, track, and follow up on medical records.
• Conduct intake interviews and gather detailed information from potential clients.
• Support progression of cases by maintaining organized records.
• Receive, review, and organize client documentation.
• Assist with case management tasks during non-peak periods.

Skills

Reliability

Customer Service

Phone Etiquette

Sales Background

Quality Assurance

English Proficiency

Written Communication

Verbal Communication

Attention to Detail

Job description

Job Duck LLC is seeking an Overnight Intake Specialist to support potential clients outside traditional business hours. You will guide applicants through the intake process, collect critical case information, and help maintain smooth overnight operations.

When slower, assist with case management tasks, medical records requests, and documentation review. Ideal candidates are dependable, highly organized, and comfortable working independently with strong attention to detail while delivering