V104C - Case Intake Coordinator III

Job Duck LLC; United States; Remote; USD 13,000 - 14,000; Full time

Job summary

Job Duck LLC in the United States is seeking a Case Intake Coordinator to create a positive first impression for prospective clients. You will manage communications, support the intake process, and help ensure new cases are handled efficiently from the start.

The ideal candidate is organized, detail-oriented, and comfortable juggling multiple priorities while delivering exceptional customer service. This role involves answering calls, handling emails, coordinating onboarding, and maintaining

Qualifications

• Reliable and dependable in a fast-paced environment.
• Strong customer service skills with a professional demeanor.
• Excellent written and verbal communication in English.

Responsibilities

• Manage intake overflow and ensure inquiries are addressed promptly.
• Assist with case manager intake processes.
• Ensure records are complete and accurately entered into systems.
• Coordinate with internal teams to support case progression and client service needs.
• Support early onboarding activities for new cases.
• Answer inbound calls and respond to emails professionally.

Skills

Reliable

Customer service

Phone etiquette

Sales background

Quality assurance

English proficient

Written/verbal communication

Organized

Attention to detail

Job description

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022! Job Description: Join Job Duck as a Case Intake Coordinator and play a key role in creating a positive and professional first impression for prospective clients. In this position, you will manage communications, support the intake process, and help ensure new cases are handled efficiently from the start. Your work will contribute directly to a seamless client experience by coordinating information, supporting onboarding activities, and maintaining accurate documentation. The ideal candidate is organized, detail-oriented, and comfortable managing multiple priorities while delivering exceptional customer service. If you enjoy helping people, thrive in a fast paced environment, and take pride in keeping processes running smoothly, this opportunity is for you.

Compensation range: 1,142 USD to 1,220 USD Monthly

Responsibilities include, but are not limited to:

• Manage intake overflow and ensure all inquiries are addressed promptly
• Assist with case manager intake processes
• Ensure all records and information are complete and accurately entered into company systems
• Coordinate with internal teams to support case progression and client service needs
• Support early onboarding activities for new cases
• Answer inbound phone calls and respond to emails in a professional and timely manner
• Review, organize, and maintain client documentation

Requirements

• Reliable
• Strong customer service skills
• Professional phone etiquette
• Sales background preferred
• Quality assurance
• English proficient
• Communication skills written/verbal
• Organized
• Attention to detail

Work Shift: 8:00 AM - 5:00 PM [EST][EDT] (United States of America)

Languages: English