V104C - Intake and Case Management Specialist

Job Duck LLC; United States; Remote; USD 13,000 - 14,000; Full time

Job summary

Job Duck LLC is seeking an Overnight Intake Specialist to support potential clients outside traditional business hours. You will guide applicants through the intake process, collect critical case information, and help maintain smooth overnight operations.

When slower, assist with case management tasks, medical records requests, and documentation review. Ideal candidates are dependable, highly organized, and comfortable working independently with strong attention to detail while delivering

Qualifications

• Reliable and dependable in a remote setting.
• Excellent customer service and communication skills.
• Professional phone etiquette for client interactions.
• Sales background preferred to support outreach.
• Quality assurance mindset for case documentation.
• Proficient in English, both written and spoken.
• Clear written communication for records and notes.
• Strong verbal communication for intake interviews.
• Meticulous attention to detail in all records and processes.

Responsibilities

• Request, track, and follow up on medical records.
• Conduct intake interviews and gather detailed information from potential clients.
• Support progression of cases by maintaining organized records.
• Receive, review, and organize client documentation.
• Assist with case management tasks during non-peak periods.

Skills

Reliability

Customer Service

Phone Etiquette

Sales Background

Quality Assurance

English Proficiency

Written Communication

Verbal Communication

Attention to Detail

Job description

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!

Job Description:

Join Job Duck as an Overnight Intake Specialist and become a vital part of a team dedicated to providing exceptional support to potential clients outside of traditional business hours. In this role, you will guide individuals through the intake process, ensure critical case information is collected accurately, and help maintain the smooth flow of operations overnight. During slower periods, you will assist with case management tasks, medical records requests, and documentation review, making a direct impact on case progression and client service. The ideal candidate is dependable, highly organized, and comfortable working independently while maintaining a strong attention to detail.

Compensation Range: 1,142 to 1,220 USD Monthly

• Request, track, and follow up on medical records
• Conduct intake interviews and gather detailed information from potential clients
• Support the progression of cases by maintaining organized records
• Receive, review, and organize client documentation
• Assist with case management tasks during non peak periods

• Reliable
• Strong customer service skills
• Professional phone etiquette
• Sales background preferred
• Quality assurance
• English proficient
• Communication skills written/verbal
• Organized
• Attention to detail

Languages: English