V104C - Case Intake Coordinator

Job Duck LLC; United States; Remote; USD 13,000 - 14,000; Full time

Job summary

Job Duck LLC seeks a Case Intake Coordinator to create a positive first impression for prospective clients. You will manage communications, support the intake process, and help ensure new cases are handled efficiently from the start.

The ideal candidate is organized, detail-oriented, and comfortable managing multiple priorities while delivering exceptional customer service in a fast-paced environment. This role offers a remote work option within the United States.

Qualifications

• Reliable
• Strong customer service skills
• Professional phone etiquette
• Sales background preferred
• Quality assurance
• English proficient
• Communication skills written/verbal
• Organized
• Attention to detail

Responsibilities

• Support early onboarding activities for new cases
• Coordinate with internal teams to support case progression and client service needs
• Ensure all records and information are complete and accurately entered into company systems
• Review, organize, and maintain client documentation
• Assist with case manager intake processes
• Manage intake overflow and ensure all inquiries are addressed promptly
• Answer inbound phone calls and respond to emails in a professional and timely manner

Skills

Customer service

Phone etiquette

Organized

Attention to detail

English proficiency

Communication skills

Reliability

Sales background

Job description

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!

Job Description: Join Job Duck as a Case Intake Coordinator and play a key role in creating a positive and professional first impression for prospective clients. In this position, you will manage communications, support the intake process, and help ensure new cases are handled efficiently from the start. Your work will contribute directly to a seamless client experience by coordinating information, supporting onboarding activities, and maintaining accurate documentation. The ideal candidate is organized, detail-oriented, and comfortable managing multiple priorities while delivering exceptional customer service. If you enjoy helping people, thrive in a fast paced environment, and take pride in keeping processes running smoothly, this opportunity is for you.

Compensation range: 1,142 USD to 1,220 USD Monthly

Responsibilities include, but are not limited to:

• Support early onboarding activities for new cases
• Coordinate with internal teams to support case progression and client service needs
• Ensure all records and information are complete and accurately entered into company systems
• Review, organize, and maintain client documentation
• Assist with case manager intake processes
• Manage intake overflow and ensure all inquiries are addressed promptly
• Answer inbound phone calls and respond to emails in a professional and timely manner

Requirements:

• Reliable
• Strong customer service skills
• Professional phone etiquette
• Sales background preferred
• Quality assurance
• English proficient
• Communication skills written/verbal
• Organized
• Attention to detail

Work Shift: 8:00 AM - 5:00 PM [EST][EDT] (United States of America)

Languages: English