V104C - Intake Team Supervisor

Job Duck LLC; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

Job Duck LLC in the United States is seeking an Overnight Intake Supervisor to lead a team delivering client support during overnight operations.

You will balance hands-on intake tasks with team leadership, ensure timely assistance, and maintain accurate documentation and processes to support client satisfaction.

This role rewards initiative, reliability, and the ability to stay organized in a fast-paced environment while coaching others to achieve high performance.

Qualifications

• Leadership and team management experience.
• Excellent verbal and written communication skills.
• Proven ability to support client intake and case management.
• Experience tracking KPIs and monitoring performance.
• Strong reporting, documentation, and medical records coordination.

Responsibilities

• Serve as backup coverage when team members are unavailable
• Perform quality assurance reviews to ensure adherence to company standards
• Prepare operational and productivity reports
• Track and report key performance indicators
• Request, track, and follow up on medical records
• Receive, review, and organize client documentation
• Support the progression of cases by maintaining organized records
• Monitor individual and team performance against established goals

Skills

Leadership

Team management

Verbal communication

Written communication

Client intake

KPI tracking

Reporting

Documentation

Medical records coordination

Job description

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!

Job Description: Join Job Duck as an Overnight Intake Supervisor and lead a team responsible for delivering exceptional client support during overnight operations. In this role, you will balance hands on intake responsibilities with team leadership, ensuring that potential clients receive timely assistance and that internal processes are completed with accuracy and professionalism. You will serve as both a working supervisor and a reliable resource for your team, stepping in when coverage is needed while monitoring performance and maintaining quality standards. Your ability to stay organized, lead by example, and provide operational support will have a direct impact on team success and client satisfaction. This opportunity is ideal for a proactive professional with leadership experience who thrives in a fast paced environment and enjoys developing efficient, high performing teams.

Responsibilities include, but are not limited to:

• Serve as backup coverage when team members are unavailable
• Perform quality assurance reviews to ensure adherence to company standards
• Prepare operational and productivity reports
• Track and report key performance indicators
• Request, track, and follow up on medical records
• Receive, review, and organize client documentation
• Support the progression of cases by maintaining organized records
• Monitor individual and team performance against established goals

Requirements:

• Leadership and team management
• Strong verbal and written communication
• Client intake and case management support
• KPI tracking and performance monitoring
• Reporting and data analysis
• Documentation review and management
• Medical records coordination
• Professional and client focused communication

Work Shift: Languages: English, Spanish