Overnight Hotel Operations Supervisor: Front Office & Housekeeping

Hyatt; New York (NY); On-site; USD 70,000 - 72,000; Full time

Job summary

Hyatt's Gild Hall in New York, NY is seeking an overnight supervisor to assist in overseeing the Front Office and Housekeeping departments during the overnight shifts.

Responsibilities include ensuring cross-department agility, maintaining guest communication from pre-arrival to post-stay survey, and supervising colleagues while upholding Hyatt’s core values. The role requires 2-3 years of hotel experience and proficiency in Word/Excel, with weekend and holiday availability.

Qualifications

• Overnight shift availability required.
• 2-3 years of progressive hotel Housekeeping and/or Front Office experience.
• Strong verbal and written communication skills.
• Flexibility to work weekends and holidays.

Responsibilities

• Oversee Front Office and Housekeeping during overnight shifts.
• Agility to adjust to various departments to support the operation.
• Maintain guest communication from pre-arrival to post-stay survey.
• Ensure that Housekeeping and Front Office staff align with Hyatt’s core values.
• Collaborate with stakeholders to ensure overall hotel success.
• Supervise colleagues within Housekeeping and Front Office divisions.

Skills

Overnight shift supervision

Customer service

MS Word

MS Excel

Tools

Microsoft Word

Microsoft Excel

Job description

Hyatt's Gild Hall in New York, NY is seeking an overnight supervisor to assist in overseeing the Front Office and Housekeeping departments during the overnight shifts.

Responsibilities include ensuring cross-department agility, maintaining guest communication from pre-arrival to post-stay survey, and supervising colleagues while upholding Hyatt’s core values. The role requires 2-3 years of hotel experience and proficiency in Word/Excel, with weekend and holiday availability.