Assistant Operations Manager (Overnight)

Hyatt; New York (NY); On-site; USD 70,000 - 72,000; Full time

Job summary

Hyatt's Gild Hall in New York, NY is seeking an overnight supervisor to assist in overseeing the Front Office and Housekeeping departments during the overnight shifts.

Responsibilities include ensuring cross-department agility, maintaining guest communication from pre-arrival to post-stay survey, and supervising colleagues while upholding Hyatt’s core values. The role requires 2-3 years of hotel experience and proficiency in Word/Excel, with weekend and holiday availability.

Qualifications

• Overnight shift availability required.
• 2-3 years of progressive hotel Housekeeping and/or Front Office experience.
• Strong verbal and written communication skills.
• Flexibility to work weekends and holidays.

Responsibilities

• Oversee Front Office and Housekeeping during overnight shifts.
• Agility to adjust to various departments to support the operation.
• Maintain guest communication from pre-arrival to post-stay survey.
• Ensure that Housekeeping and Front Office staff align with Hyatt’s core values.
• Collaborate with stakeholders to ensure overall hotel success.
• Supervise colleagues within Housekeeping and Front Office divisions.

Skills

Overnight shift supervision

Customer service

MS Word

MS Excel

Tools

Microsoft Word

Microsoft Excel

Job description

Summary

The responsibilities include assisting in overseeing the Front Office and Housekeeping departments during the overnight shifts.

Organization- Gild Hall

Summary

The responsibilities include assisting in overseeing the Front Office and Housekeeping departments during the overnight shifts.

Specific duties in this role will include but are not limited to:

• Agility to adjust to various departments throughout the hotel as needed to support the operation
• A commitment to guest communication from pre-arrival to post-stay survey
• Ensuring that Housekeeping and Front Office division's colleague's behaviors align with Hyatt’s core values
• Working closely with all other stakeholders, including fellow leaders in the Housekeeping and Front Office Operations, in a collaborative manner, focusing on the overall success of the hotel
• Supervising colleagues within Housekeeping and Front Office divisions

Pay rate for this position ranges from $70,000 to $72,000 annually based on experience.

Qualifications

• Must be available to work all overnight shifts
• A true desire to satisfy the needs of others in a fast-paced environment
• Ability and willingness to help with coverage in other hotel areas
• Refined verbal and written communication skills
• 2-3 years of progressive hotel Housekeeping and/or Front Office experience
• Service-oriented style with professional presentation skills
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service, and ability to improve the bottom line
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal, and administrative skills
• Must have flexible work availability, including weekends and holidays.