Assistant Operations Manager (Overnight)

Hyatt Hotels Corporation; Town of Thompson (NY); On-site; USD 70,000 - 72,000; Full time

Job summary

Hyatt Hotels Corporation is seeking an Assistant Operations Manager (Overnight) for Thompson Hotels Gild Hall in New York City. You will assist in overseeing the Front Office and Housekeeping during the overnight shifts and support smooth hotel operations.

Key duties include rotating across departments as needed, maintaining guest communication from pre-arrival to post-stay, ensuring staff behavior aligns with Hyatt's values, collaborating with leaders, and supervising teams to uphold service

Qualifications

• Must be available to work all overnight shifts.
• 2-3 years of progressive hotel Housekeeping and/or Front Office experience.
• Refined verbal and written communication skills.
• Service-oriented style with professional presentation.
• Must be proficient in Microsoft Word and Excel.
• Must have flexible work availability, including weekends and holidays.

Responsibilities

• Oversee Front Office and Housekeeping during overnight shifts.
• Agility to adjust to various hotel departments as needed to support the operation.
• Maintain guest communication from pre-arrival to post-stay survey.
• Ensure Housekeeping and Front Office behaviors align with Hyatt values.
• Collaborate with stakeholders and fellow leaders to ensure hotel success.
• Supervise colleagues within Housekeeping and Front Office divisions.

Skills

Guest service

Leadership

Communication skills

Microsoft Word

Microsoft Excel

Overnight shift flexibility

Organizational skills

Tools

Microsoft Word

Microsoft Excel

Job description

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"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

Assistant Operations Manager (Overnight)

Thompson Hotels Gild Hall US - NY - New York City

Hotel Operations

Entry Level Manager

Full-time

Hourly US Dollar (USD) pay basis

Summary

The responsibilities include assisting in overseeing the Front Office and Housekeeping departments during the overnight shifts.

Specific duties in this role will include but are not limited to:

• Agility to adjust to various departments throughout the hotel as needed to support the operation
• A commitment to guest communication from pre-arrival to post-stay survey
• Ensuring that Housekeeping and Front Office division's colleague's behaviors align with Hyatt’s core values
• Working closely with all other stakeholders, including fellow leaders in the Housekeeping and Front Office Operations, in a collaborative manner, focusing on the overall success of the hotel
• Supervising colleagues within Housekeeping and Front Office divisions

Pay rate for this position ranges from $70,000 to $72,000 annually based on experience.

Qualifications

• Must be available to work all overnight shifts
• A true desire to satisfy the needs of others in a fast-paced environment
• Ability and willingness to help with coverage in other hotel areas
• Refined verbal and written communication skills
• 2-3 years of progressive hotel Housekeeping and/or Front Office experience
• Service-oriented style with professional presentation skills
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service, and ability to improve the bottom line
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal, and administrative skills
• Must have flexible work availability, including weekends and holidays.

Hotel Saint Augustine, Bunkhouse Hotels | Houston , TX , US

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