Senior Overnight Front Office Manager
Highgate
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Job summary
Highgate Hotels seeks an experienced Senior PM-Overnight Front Office Manager to lead Guest Services, Concierge and Uniformed Services/Transportation with a focus on delivering attentive, friendly and efficient service for guests throughout their stay.
You will drive quality service, maximize room revenue and occupancy, and supervise front desk operations during the overnight shift in New York. This role requires a strong hospitality background and a customer‑first mindset.
Responsibilities
- Respond to all guests’ requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters
Job description
Highgate Hotels seeks an experienced Senior PM-Overnight Front Office Manager to lead Guest Services, Concierge and Uniformed Services/Transportation with a focus on delivering attentive, friendly and efficient service for guests throughout their stay.
You will drive quality service, maximize room revenue and occupancy, and supervise front desk operations during the overnight shift in New York. This role requires a strong hospitality background and a customer‑first mindset.
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