Overnight Front Office Supervisor: Lead Guest Experience

Hotel Talent NYC; New York (NY); On-site; USD 58,000 - 72,000; Full time

Job summary

Hotel Talent NYC is seeking a Front Office Supervisor to oversee two overnight shifts and drive profitability while maintaining exceptional guest service. You will train front office staff, ensure rate integrity, and coordinate with other departments to uphold hotel standards.

The role emphasizes leadership, accountability, and daily supervision of front desk operations within a select-service hotel environment in New York. OnQ/Opera/Lightspeed skills are valued.

Qualifications

• 1-2 years of front desk experience at a select-service hotel preferred.
• One year of front office supervisor experience is preferred.
• Ability to read and write professional correspondence and present to customers and staff.

Responsibilities

• Overseeing two overnight shifts (typically 10 pm- 7 am).
• Ensure proper front office room merchandising procedures and meet or exceed average rate goals and total rooms revenue.
• Maintain compliance with corporate policy and procedures across front office systems.
• Maintain open communication with all internal departments.
• Staff planning to match occupancy peaks and valleys.
• Train staff in fire, life, and safety procedures.
• Create a culture of profitability, guest satisfaction, and employee satisfaction.
• Implement and monitor guest service and VIP programs.
• Handle complaints and incidents and report to management.
• Use guests' names in all transactions.
• Maintain knowledge of hotel services, hours, and local area.

Skills

Front desk

Leadership

Staff training

Customer service

Tools

OnQ PMS

Opera

Lightspeed

Fosse systems

Word

Excel

Job description

Hotel Talent NYC is seeking a Front Office Supervisor to oversee two overnight shifts and drive profitability while maintaining exceptional guest service. You will train front office staff, ensure rate integrity, and coordinate with other departments to uphold hotel standards.

The role emphasizes leadership, accountability, and daily supervision of front desk operations within a select-service hotel environment in New York. OnQ/Opera/Lightspeed skills are valued.