Overnight Front Office Manager- Hyatt Centric Wall Street, NY

Blue Sky Hospitality Solutions; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Blue Sky Hospitality Solutions seeks an Overnight Front Office Manager in New York. This role is critical for overseeing hotel operations during overnight shifts and ensuring outstanding guest experiences.

Key responsibilities include managing night audits, resolving guest issues, and maintaining compliance with financial procedures and union agreements. Ideal candidates will have strong hospitality leadership experience and be equipped to handle a fast-paced environment.

Qualifications

• Hands-on experience in hotel management during overnight shifts.
• Capability to provide exceptional guest service and handle guest concerns.
• Strong organizational skills for managing financial records and audits.

Responsibilities

• Oversee all hotel operations during overnight hours.
• Complete nightly audit processes and ensure financial accuracy.
• Handle guest concerns and escalate issues appropriately.
• Conduct property inspections to maintain safety and cleanliness.
• Prepare shift reports for seamless handover to morning team.

Skills

Hospitality leadership

Night audit and accounting experience

Cash-handling experience

Understanding of collective bargaining agreements

Job description

Overnight Front Office Manager:

The Overnight Manager is responsible for overseeing all hotel operations during the overnight shift while ensuring exceptional guest service, maintaining security, and completing all nightly accounting and audit functions. This role serves as the Manager on Duty, leading the overnight team, resolving guest concerns, supporting emergency response procedures, and ensuring the hotel's financial records are accurate before the start of each business day. The ideal candidate is a hands‑on hospitality leader with strong night audit, accounting, and cash‑handling experience who thrives in a fast‑paced union hotel environment. Prior experience working in a unionized property and a solid understanding of collective bargaining agreements, labor practices, and scheduling within a union workforce are highly preferred.

Essential Responsibilities

• Serve as the Manager on Duty during overnight hours, overseeing all hotel operations and ensuring a safe, secure, and exceptional guest experience.
• Complete the nightly audit process accurately and on schedule, including balancing room revenue, taxes, payment transactions, city ledger accounts, house accounts, cash deposits, and credit card reconciliations.
• Review and verify room rates, billing adjustments, refunds, complimentary stays, rebates, and other financial transactions to ensure accuracy and compliance with Hyatt accounting policies.
• Generate, reconcile, and distribute daily financial, operational, and management reports, investigating and resolving any discrepancies before the start of the next business day.
• Monitor and verify all system interfaces, including PMS, POS, and other operational systems, ensuring all overnight processing is completed successfully.
• Handle guest concerns, service recovery situations, and escalated issues with professionalism.
• Conduct routine property inspections to ensure cleanliness, safety, security, and compliance with Hyatt brand standards.
• Respond to emergencies, safety incidents, and security matters in accordance with hotel policies and emergency procedures.
• Coordinate overnight communication with Engineering, Security, Housekeeping, and other departments to resolve operational issues efficiently.
• Prepare comprehensive shift reports and pass‑on notes to ensure a seamless transition to the morning leadership team.
• Ensure compliance with Hyatt policies, cash‑handling procedures, internal controls, labor regulations, and all applicable union contract provisions.
• Assist with training, coaching, and developing overnight colleagues while fostering a positive, accountable, and team‑oriented work environment.
• Perform additional duties as assigned to support the operational and financial success of the hotel.