Overnight Hotel On-Call Associate Lodging Included

Extended Stay Hotels; Wilmington (NC); On-site; USD 9,100 - 13,000; Part time

Benefits offered by this job

Weekly Pay!

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program

Job summary

Extended Stay America in Wilmington, NC is seeking a part-time on-site team member to handle overnight on-call guest services and key management. You will assist with check-ins/check-outs, answer guest inquiries, and support safety procedures while maintaining high-quality service.

The role emphasizes ability to respond quickly, friendly demeanor, and strong communication. Housing may be provided as part of employment; on-site presence is required.

Qualifications

• Ability to read and interpret safety rules, operating and maintenance instructions and procedures.
• Ability to log events in writing and prepare routine correspondence.
• Ability to operate the hotel mobile phone.
• Must be proficient in reading and speaking English.
• Must maintain professional appearance and demeanor.

Responsibilities

• Respond to on-call business needs during overnight hours.
• Provide courteous, high-quality guest service to maintain guest satisfaction.
• Assist with guest check-ins/check-outs and issue room keys when necessary.
• Log events, run reports and post payments to guest folios.
• Maintain proficiency in location computer and software systems.
• Support other hotel locations during staffing needs as required.

Skills

Read and interpret documents

Operate hotel mobile phone

Public speaking

Computer skills (MS Office & PMS)

Strong communication (oral & written)

Professional appearance

Time management

Problem solving

Numerical basics (rates, ratios, %,Bar

Education

High school diploma or GED

Tools

Microsoft Office Suite

Hotel PMS system

Job description

Extended Stay America in Wilmington, NC is seeking a part-time on-site team member to handle overnight on-call guest services and key management. You will assist with check-ins/check-outs, answer guest inquiries, and support safety procedures while maintaining high-quality service.

The role emphasizes ability to respond quickly, friendly demeanor, and strong communication. Housing may be provided as part of employment; on-site presence is required.