Night Concierge & Guest Support - On-Call

Extended Stay America; Newport News (VA); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Weekly Pay!

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Progam offeringdiscount

Job summary

Extended Stay America is seeking a Night Service Representative for overnight, part-time hours. This role includes handling guest check-ins/check-outs, key control, safety reporting, and guest assistance while the hotel lobby is closed.

Lodging is provided for onsite staff, with on-call duties typical during overnight shifts. You will be involved in emergency response coordination, guest communications, and basic financial postings as part of daily duties.

Qualifications

• High school diploma or GED; or 1–3 months related experience.
• Willingness to work overnights and respond within 30 minutes when called.

Responsibilities

• Attend to guests on call notifications for check-ins, emergencies, noise complaints, and safety incidents.
• Maintain control of hotel keys, safeguarding them from mishandling or theft.
• Log keys in and out as needed.
• Organize and conduct limited guest check-ins/check-outs, including greeting guests, assigning rooms, issuing keys, and collecting payments when necessary.
• Stay current with hotel policies, training, and safety procedures.
• Report safety, guest, and security concerns per policy.
• Provide guests with directions and information about amenities and local areas of interest.
• Complete basic bookkeeping like logging events, running reports, and posting payments.

Skills

Customer service

Communication skills

English proficiency

Computer skills

Time management

Problem solving

Attention to detail

Safety awareness

Education

High school diploma or GED

Tools

Hotel PMS system

Microsoft Office

Job description

Extended Stay America is seeking a Night Service Representative for overnight, part-time hours. This role includes handling guest check-ins/check-outs, key control, safety reporting, and guest assistance while the hotel lobby is closed.

Lodging is provided for onsite staff, with on-call duties typical during overnight shifts. You will be involved in emergency response coordination, guest communications, and basic financial postings as part of daily duties.