Night Shift Guest Services On-Call Associate

ESA Management, LLC; Chesapeake (VA); On-site; USD 16,000 - 23,000; Part time

Benefits offered by this job

Weekly Pay

Competitive wages

Great environment

Employee Recognition

Vision Insurance

401(k) Savings Plan

Employee Assistance Program

Employee Perks Progam

Job summary

Extended Stay America in Chesapeake, VA seeks a Night Service Representative (Part Time) to respond to overnight on-call needs, ensure courteous service, and maintain high guest satisfaction. The on-site position includes lodging in a guest room and an overnight on-call schedule, with responsibilities for check-ins, safety, and guest support.

Key duties include handling guest issues, safeguarding keys, and logging events while following hotel policies.

Qualifications

• High school diploma or GED required or equivalent experience.
• Ability to read and interpret safety rules and procedures.
• Strong communication and problem-solving skills.

Responsibilities

• Attend to guests on call notification for check-ins and emergencies.
• Safeguard hotel keys and log them in/out as required.
• Handle limited after-hours check-ins/check-outs and guest registrations.

Skills

Customer service

English communication

Time management

Education

High school diploma or GED

Tools

Microsoft Office

Hotel PMS

Job description

Extended Stay America in Chesapeake, VA seeks a Night Service Representative (Part Time) to respond to overnight on-call needs, ensure courteous service, and maintain high guest satisfaction. The on-site position includes lodging in a guest room and an overnight on-call schedule, with responsibilities for check-ins, safety, and guest support.

Key duties include handling guest issues, safeguarding keys, and logging events while following hotel policies.