Overnight Guest Services Associate (Live-On)

Extended Stay America, Inc.; Wilmington (NC); Presencial; USD 9100 - 13.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program

Descripción de la vacante

Extended Stay America, Inc. is seeking a Part Time NSR Suites team member in Wilmington, NC. This role offers onsite housing and overnight on-call responsibilities to ensure guest satisfaction and safety during those hours.

You will respond to guest needs within 30 minutes, manage keys, assist with limited check-ins/check-outs, and stay aligned with hotel policies and safety practices while providing a friendly, professional experience.

Formación

• High school diploma or GED or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating instructions, and procedures; log events in writing and prepare routine correspondence.
• Must be able to operate the hotel mobile phone and proficiently use company systems.

Responsabilidades

• Perform on-call overnight duties when lobby is closed; respond within 30 minutes of notification.
• Attend to guests on check-ins/check-outs and emergencies as needed.
• Maintain control of hotel keys and safeguard against misuse or theft.
• Log keys in/out and process limited guest check‑ins/check‑outs with greeting and room assignment.
• Stay current on hotel policies, safety procedures, and property amenities information.
• Assist guests with directions and local area information; provide service with a smile.

Conocimientos

Read & interpret documents

Log events & write correspondence

Operate hotel mobile phone

Public speaking

English literacy

Communication skills

Professional appearance

Time management

Problem solving

Basic math & data interpretation

Educación

High school diploma or GED

Herramientas

Microsoft Office Suite

Hotel PMS system

Descripción del empleo

Extended Stay America, Inc. is seeking a Part Time NSR Suites team member in Wilmington, NC. This role offers onsite housing and overnight on-call responsibilities to ensure guest satisfaction and safety during those hours.

You will respond to guest needs within 30 minutes, manage keys, assist with limited check-ins/check-outs, and stay aligned with hotel policies and safety practices while providing a friendly, professional experience.