Night Front Desk Agent — On-Call with Live-in Lodging

Extended Stay America, Inc.; Kentucky; On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Weekly Pay

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee EAP

Job summary

Extended Stay America, Inc. is seeking a Night Service Representative to respond to overnight on-call needs, assist guests, and ensure courteous, high-quality service in a hotel setting. The role involves on-call checks, key control, and limited check-ins/check-outs while maintaining adherence to safety policies.

The position includes staying onsite in a guest room as part of employment and requires prompt response to requests within 30 minutes. Training and safety procedures are emphasized.

Qualifications

• High school diploma or GED or related training.
• Ability to respond to overnight needs within 30 minutes.
• English reading/speaking proficiency; able to operate hotel systems.

Responsibilities

• Attend to guests on call notifications for check-ins, emergencies, and noise issues.
• Maintain control of hotel keys and safeguard against mishandling or theft.
• Log keys in and out as needed.
• Process limited guest check-ins/outs: greet, register, assign rooms, collect payments.
• Follow hotel policies, training, and safety procedures.
• Report safety, guest, and security concerns per policy.
• Provide guests with directions and information about property amenities and local areas of interest.

Skills

Customer service

English proficiency

Communication skills

Time management

Safety awareness

Education

High School Diploma or GED

Tools

Microsoft Office

Hotel PMS system

Job description

Extended Stay America, Inc. is seeking a Night Service Representative to respond to overnight on-call needs, assist guests, and ensure courteous, high-quality service in a hotel setting. The role involves on-call checks, key control, and limited check-ins/check-outs while maintaining adherence to safety policies.

The position includes staying onsite in a guest room as part of employment and requires prompt response to requests within 30 minutes. Training and safety procedures are emphasized.