Overnight Guest Services - Live-Onsite

Extended Stay America; Atlanta (TX); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Weekly Pay!

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program offering

Job summary

Extended Stay America is seeking a NSR Suites Part Time employee to respond to overnight on-call needs, with on-site lodging provided. Duties include guest check-ins/check-outs, key control, and addressing emergencies, while ensuring courteous, high-quality service to guests.

This role requires availability during overnight hours, fast response (within 30 minutes), and adherence to hotel policies. Strong communication, problem-solving, and basic computer skills are essential.

Qualifications

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to operate the hotel mobile phone.
• Ability to speak effectively before groups of customers. Must be proficient in reading and speaking English.
• Must have computer skills including the ability to access and accurately input information into a computer system including Microsoft Office Suite and the Hotel PMS system.
• Excellent oral and written communication skills.
• Friendly, cooperative manner and patience in dealing with guests and staff.
• Must maintain a professional appearance and demeanor.
• Self-starter with the ability to prioritize and handle issues under pressure.
• Strong time management and problem-solving skills.

Responsibilities

• Required to work in a GSR capacity and setup and maintain breakfast from 5:30 AM to 7:00 AM daily
• Attending to guests upon call notification from outside service agent for check-ins, emergency maintenance issues, guest noise complaints, and safety and security situations.
• Maintain control of all hotel keys, including safeguarding from mishandling or theft.
• Logging keys in and out, when necessary.
• Organizes, confirms, processes, and conducts limited guest check-ins/check-outs, including greeting and registering the guests, assigning rooms, issuing room keys, and collecting payments, when necessary.
• Keeps abreast of hotel policies, training, and safety procedures.
• Supplies guests with directions and information regarding property amenities, services, hours of operation and local areas of interest, when necessary.
• Performs bookkeeping activities such as logging events, running reports and posting payments to guest folios, when necessary.
• Maintains proficiency in all location computer and software systems.
• Responds to emergency situations, communicates with first responders as necessary, addresses key activation issues, and responds to noise complaints, when necessary.
• When necessary, employees in this position may be asked to cover another hotel in their area during critical staffing needs.
• Other job duties as assigned by manager.

Skills

Reading documents

Customer service

English proficiency

Communication skills

Time management

Problem solving

Computer skills

Ms Office

PMS system

Education

High school diploma

GED

Tools

Microsoft Office Suite

Hotel PMS system

Job description

Extended Stay America is seeking a NSR Suites Part Time employee to respond to overnight on-call needs, with on-site lodging provided. Duties include guest check-ins/check-outs, key control, and addressing emergencies, while ensuring courteous, high-quality service to guests.

This role requires availability during overnight hours, fast response (within 30 minutes), and adherence to hotel policies. Strong communication, problem-solving, and basic computer skills are essential.