Overnight Guest Services Specialist

Extended Stay America; Ogle Township (PA); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Progam offering major-?

Job summary

Extended Stay America is seeking a Night Service Representative (Part Time) to respond to after-hours guest needs when the lobby is closed. The role includes handling check-ins/check-outs, guest key issues, safety concerns, and emergencies, with on-call response within about 30 minutes.

Live onsite with lodging provided on a rotating overnight schedule. Responsibilities cover maintaining keys, logging events, liaising with maintenance, and using the hotel PMS system while delivering courteous,

Qualifications

• High school diploma or GED or equivalent experience.
• 1–3 months related experience and/or training.
• Clear communication and professional appearance.
• Ability to respond to overnight on-call within 30 minutes.

Responsibilities

• Attend to guests upon call notification from outside service agent for check-ins, emergency maintenance issues, guest noise complaints, and safety and security situations.
• Maintain control of all hotel keys, including safeguarding from mishandling or theft.
• Log keys in and out, when necessary.
• Organize, confirm, process, and conduct limited guest check-ins/check-outs, including greeting and registering the guests, assigning rooms, issuing room keys, and collecting payments, when necessary.
• Keep abreast of hotel policies, training, and safety procedures.
• Ensure all safety, guest and security concerns are reported per company policy.
• Supply guests with directions and information regarding property amenities, services, hours of operation and local areas of interest, when necessary.
• Perform bookkeeping activities such as logging events, running reports and posting payments to guest folios, when necessary.
• Maintain proficiency in all location computer and software systems.
• Respond to emergency situations, communicates with first responders as necessary, addresses key activation issues, and responds to noise complaints, when necessary.
• Associates in this position may be asked to cover another hotel in the area should critical staffing needs arise.
• Other job duties as assiged by management.

Skills

Reading & interpretation

Written communication

English proficiency

Computer skills

Oral & written communication

Customer service

Professional appearance

Time management

Problem solving

Basic math

Instruction following

Education

High school diploma or GED

Tools

Microsoft Office Suite

Hotel PMS system

Job description

Extended Stay America is seeking a Night Service Representative (Part Time) to respond to after-hours guest needs when the lobby is closed. The role includes handling check-ins/check-outs, guest key issues, safety concerns, and emergencies, with on-call response within about 30 minutes.

Live onsite with lodging provided on a rotating overnight schedule. Responsibilities cover maintaining keys, logging events, liaising with maintenance, and using the hotel PMS system while delivering courteous,