Live-in Night Guest Services Associate

Extended Stay America; Byram (MS); On-site; USD 13,000 - 17,000; Part time

Benefits offered by this job

Weekly Pay!

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Progam offeringDiscount

Job summary

Extended Stay America is seeking a Night Service Representative Part Time to respond to overnight on-call needs when the lobby is closed, ensuring courteous, high-quality service and guest satisfaction. The role includes handling guest key issues, noise complaints, emergencies, and limited after-hours check-ins, with on-site lodging provided.

The position requires prompt response within 30 minutes, adherence to safety policies, and proficiency in hotel computer systems.

Qualifications

• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Document events in writing and prepare routine correspondence.
• Operate the hotel mobile phone.
• Speak effectively before groups of customers. Must be proficient in reading and speaking English.
• Computer skills including the ability to access and accurately input information into a computer system including Microsoft Office Suite and the Hotel PMS system.

Responsibilities

• Attend to guests upon call notification from outside service agent for check-ins, emergency maintenance issues, guest noise complaints, and safety and security situations.
• Maintain control of all hotel keys, including safeguarding from mishandling or theft.
• Log keys in and out, when necessary.
• Organize, confirm, process, and conduct limited guest check-ins/check-outs, including greeting and registering the guests, assigning rooms, issuing room keys, and collecting payments, when necessary.
• Keep abreast of hotel policies, training, and safety procedures.

Skills

Reading and interpreting documents

Written documentation

English communication

Computer skills

Mobile phone operation

Education

High school diploma or GED

Tools

Microsoft Office Suite

Hotel PMS system

Job description

Extended Stay America is seeking a Night Service Representative Part Time to respond to overnight on-call needs when the lobby is closed, ensuring courteous, high-quality service and guest satisfaction. The role includes handling guest key issues, noise complaints, emergencies, and limited after-hours check-ins, with on-site lodging provided.

The position requires prompt response within 30 minutes, adherence to safety policies, and proficiency in hotel computer systems.