Overnight Guest Services Specialist (Live-Onsite)

Extended Stay America; Fairdale (KY); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Weekly Pay!

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Progam offering various

Job summary

Extended Stay America in Fairdale, KY is seeking a Night Service Representative Part Time to respond to overnight guest needs, assist with limited check-ins, and ensure courteous, high‑quality service while the lobby is closed.

Live‑in onsite opportunity: the associate receives a guest room as lodging and participates in overnight on‑call schedule, with typical response within 30 minutes. Join a team focused on guest satisfaction and safe, smooth operations.

Qualifications

• High school diploma or GED; or 1–3 months related experience.
• Proficiency in reading and speaking English.
• Ability to use Microsoft Office and the Hotel PMS system.

Responsibilities

• Attend to guests on call notification for check-ins, emergency maintenance issues, guest noise complaints, and safety and security situations.
• Safeguard hotel keys and manage key check-in/out processes.
• Log and process guest payments and post to folios as needed.
• Maintain knowledge of hotel policies, training, and safety procedures.
• Provide guests with directions and information about amenities, hours, and local area.
• Respond to emergencies and assist first responders as needed.
• May cover another nearby hotel during staffing shortages.
• Perform other duties as assigned.

Skills

Guest service

English proficiency

Computer skills

Safety awareness

Time management

Education

High school diploma or GED

Job description

Extended Stay America in Fairdale, KY is seeking a Night Service Representative Part Time to respond to overnight guest needs, assist with limited check-ins, and ensure courteous, high‑quality service while the lobby is closed.

Live‑in onsite opportunity: the associate receives a guest room as lodging and participates in overnight on‑call schedule, with typical response within 30 minutes. Join a team focused on guest satisfaction and safe, smooth operations.