Night Guest Services Agent – Onsite Lodging

Extended Stay America, Inc.; Phoenix (AZ); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Discount program

Job summary

Extended Stay America, Inc. in Phoenix is seeking a Night Service Representative Part Time to respond to on-call needs during overnight hours and ensure courteous, high-quality service to guests.

Live-on-site lodging is provided, and on-call duties include guest key access, emergencies, and after-hours check-ins. The role requires strong communication, safety awareness, and the ability to work independently in a quiet to moderate environment.

Qualifications

• Read and interpret safety rules and procedures.
• Provide courteous guest service and resolve issues.
• Demonstrate strong time management and multitasking.
• Communicate clearly with guests, colleagues and supervisors.
• Demonstrate problem solving under pressure.
• English proficiency required for front-desk interactions.

Responsibilities

• Attend to guests on call notification from outside service agent for check-ins, emergencies, and noise complaints.
• Maintain control of all hotel keys and safeguarding from mishandling or theft.
• Log keys in and out as required.
• Handle limited guest check-ins/check-outs, including greeting, registering, and payments when necessary.
• Keep up with hotel policies, safety procedures, and training.
• Report safety, guest, and security concerns per policy.
• Provide guests with directions and information about amenities and local areas.
• Perform basic bookkeeping and post payments to guest folios.

Skills

Safety rules

Customer service

Time management

Communication

Problem solving

English proficiency

Tools

PMS system

MS Office

Job description

Extended Stay America, Inc. in Phoenix is seeking a Night Service Representative Part Time to respond to on-call needs during overnight hours and ensure courteous, high-quality service to guests.

Live-on-site lodging is provided, and on-call duties include guest key access, emergencies, and after-hours check-ins. The role requires strong communication, safety awareness, and the ability to work independently in a quiet to moderate environment.