Guest Experience Specialist: Front Desk & Reservations

Extended Stay Hotels; Fairdale (KY); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Weekly Pay

Competitive wages

Great working environment

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program

Job summary

Extended Stay America in Kentucky is seeking a Guest Services Representative to greet guests, manage check-ins/outs, answer phones, and process payments at the front desk. You will maintain the breakfast display, uphold safety standards, and support nightly operations.

The role emphasizes guest satisfaction, efficient paperwork, and adherence to company policies while delivering a consistently welcoming experience.

Qualifications

• Understand and communicate in English proficiently to interact with guests, associates and outside vendors.
• Proficient operation of the property management system technology; ability to process shift reports and audits.
• Understand and comply with safety rules, operating and maintenance instructions, and procedure manuals.
• Complete routine reports and correspondence.
• Apply basic math for payments and balances.
• Use good judgment to resolve issues and guest concerns.

Responsibilities

• Assist guests, answer phones, check guests in and out, and collect payments per guidelines.
• Handle all front desk daily paperwork and ensure compliance with safety and security procedures.
• Resolve guest issues through Make it Right and uphold ESA service culture.
• Process reservations, registrations, payments, and departures.
• Manage in-house balances and cash, cards, and city ledger accounts.
• Maintain breakfast display and keep front desk and common areas organized and clean.

Skills

English proficiency

PMS proficiency

Safety rules & procedures

Reports & correspondence

Basic math

Guest issue resolution

Education

High School Diploma or GED

Tools

Property Management System (PMS)

Job description

Extended Stay America in Kentucky is seeking a Guest Services Representative to greet guests, manage check-ins/outs, answer phones, and process payments at the front desk. You will maintain the breakfast display, uphold safety standards, and support nightly operations.

The role emphasizes guest satisfaction, efficient paperwork, and adherence to company policies while delivering a consistently welcoming experience.