Overnight Guest Services Specialist (Live-Onsite)

ESA Management, LLC; Charlotte (NC); On-site; USD 9,100 - 13,000; Part time

Benefits offered by this job

Weekly Pay!

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Progam offering updates

Job summary

Extended Stay America in Charlotte, NC is seeking a Night Service Representative (Part Time) to respond to overnight on-call guest needs and ensure courteous, high-quality service. The role includes handling check-ins/check-outs, key management, and safety procedures while living onsite in a guest room as part of employment.

On-site position with weekly pay and competitive wages. You will work during overnight hours, often within 30 minutes of a notification, and may cover other nearby hotel

Qualifications

• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Document events in writing and prepare routine correspondence.
• Operate the hotel mobile phone.
• Speak effectively before groups of customers. Must be proficient in reading and speaking English.
• Computer skills including the ability to access and accurately input information into a computer system including Microsoft Office Suite and the Hotel PMS system.
• Excellent oral and written communication skills.
• Friendly, cooperative manner and patience in dealing with guests and staff.
• Professional appearance and demeanor.
• Self-starter with the ability to prioritize and handle issues under pressure.
• Strong time management and problem-solving skills.
• Add, subtract, multiply, divide in all units of measure, using whole numbers, common fractions, and decimals as well as compute rates, ratio, and percentage and to draw and interpret bar graphs.
• Application of common sense understanding to carry out detailed written or oral instructions and deal with problems involving a few concrete variables in standardized situations.

Responsibilities

• Attend to guests upon call notification from outside service agent for check-ins, emergency maintenance issues, guest noise complaints, and safety and security situations.
• Maintain control of all hotel keys, including safeguarding from mishandling or theft.
• Log keys in and out, when necessary.
• Organize, confirm, process, and conduct limited guest check-ins/check-outs, including greeting and registering the guests, assigning rooms, issuing room keys, and collecting payments, when necessary.
• Keep abreast of hotel policies, training, and safety procedures.
• Ensure all safety, guest and security concerns are reported per company policy.
• Supply guests with directions and information regarding property amenities, services, hours of operation and local areas of interest, when necessary.
• Perform bookkeeping activities such as logging events, running reports and posting payments to guest folios, when necessary.
• Maintain proficiency in all location computer and software systems.
• Respond to emergency situations, communicates with first responders as necessary, addresses key activation issues, and responds to noise complaints, when necessary.
• Associates in this position may be asked to cover another hotel in the area should critical staffing needs arise.
• Other job duties as assiged by management.

Skills

Read & interpret documents

Written communication

Speak to groups

English proficiency

Computer skills (MS Office & PMS)

Customer service

Professional appearance

Self-starter

Time management

Math & rate calculations

Common sense reasoning

Education

High school diploma or GED

1–3 months related experience

Equivalent combination of education & experience

Job description

Extended Stay America in Charlotte, NC is seeking a Night Service Representative (Part Time) to respond to overnight on-call guest needs and ensure courteous, high-quality service. The role includes handling check-ins/check-outs, key management, and safety procedures while living onsite in a guest room as part of employment.

On-site position with weekly pay and competitive wages. You will work during overnight hours, often within 30 minutes of a notification, and may cover other nearby hotel