Overnight Guest Services & Night Auditor

sbcos; Washington (District of Columbia); Sur place; USD 25 000 - 33 000; Plein temps

Résumé du poste

Stonebridge hotel in Washington, DC is seeking a Night Auditor for overnight coverage. You will close the business day by balancing revenues, performing bookkeeping, and handling guest check-ins and check-outs.

The role requires strong communication, basic bookkeeping proficiency, and experience with a property management system. This full-time position supports overnight operations and guest safety.

Qualifications

• Experience in hospitality or customer service preferred.
• Proficiency in basic bookkeeping and balancing financial transactions.
• Strong communication skills, both verbal and written.
• Proficient in using property management systems and office software.
• Excellent customer service and problem-solving skills.
• Ability to work independently and make decisions with minimal supervision.
• Detail-oriented with strong organizational skills.

Responsabilités

• Greet, register, and assign rooms to hotel guests.
• Verify customer payment methods and process credit authorizations.
• Maintain accurate records of room availability and guest accounts using the property management system.
• Balance daily receipts and revenues, conducting income audits on posted revenues.
• Assist guests with check-out processes, reviewing accounts and resolving discrepancies.
• Answer phone calls promptly, directing inquiries or addressing guest needs.
• Coordinate with overnight housekeeping or maintenance staff to resolve guest issues.
• Make and confirm reservations, ensuring accurate data entry.
• Provide guests with information on hotel services and local attractions.
• Document guest feedback and elevate issues to management when necessary.
• Perform nightly "bucket checks" to ensure compliance with hotel standards.
• Assist in maintaining security and safety during overnight shifts by monitoring guest activity and access.

Connaissances

Bookkeeping

Customer service

Communication skills

Attention to detail

Independent work

Problem-solving

Office software

Outils

Property Management System (PMS)

Description du poste

Stonebridge hotel in Washington, DC is seeking a Night Auditor for overnight coverage. You will close the business day by balancing revenues, performing bookkeeping, and handling guest check-ins and check-outs.

The role requires strong communication, basic bookkeeping proficiency, and experience with a property management system. This full-time position supports overnight operations and guest safety.