Overnight Hotel Auditor & Guest Services Specialist

Stonebridge Companies; New Orleans (LA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off (PTO)

401(k) matching

Wellness support

Life and disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Job summary

Stonebridge Companies is seeking a Night Auditor to close the business day by balancing revenues and receipts, performing bookkeeping tasks, and assisting guests with check-ins, check-outs, and inquiries to ensure a smooth overnight operation. The ideal candidate will have hospitality or customer service experience, proficiency in basic bookkeeping, and strong communication skills.

You will work with the property's management system and coordinate with overnight staff to ensure guest

Qualifications

• Previous experience in hospitality or customer service preferred.
• Proficiency in basic bookkeeping and balancing financial transactions.
• Strong verbal and written communication skills.
• Proficiency in using property management systems and office software.
• Excellent customer service and problem-solving skills.
• Ability to work independently with minimal supervision.
• Detail-oriented with strong organizational skills.

Responsibilities

• Greet, register, and assign rooms to hotel guests.
• Verify customer payment methods and process credit authorizations.
• Maintain accurate records of room availability and guest accounts using the property management system.
• Balance daily receipts and revenues, conducting income audits on posted revenues.
• Assist guests with check-out processes, reviewing accounts and resolving discrepancies.
• Answer phone calls promptly, directing inquiries or addressing guest needs.
• Coordinate with overnight housekeeping or maintenance staff to resolve guest issues.
• Make and confirm reservations, ensuring accurate data entry.
• Provide guests with information on hotel services and local attractions.
• Document guest feedback and elevate issues to management when necessary.
• Perform nightly “bucket checks” to ensure compliance with hotel standards.
• Assist in maintaining security and safety during overnight shifts by monitoring guest activity and access.

Skills

Bookkeeping

Communication

PMS software

Customer service

Problem solving

Independent work

Detail orientation

Tools

Property Management System (PMS)

Office software

Job description

Stonebridge Companies is seeking a Night Auditor to close the business day by balancing revenues and receipts, performing bookkeeping tasks, and assisting guests with check-ins, check-outs, and inquiries to ensure a smooth overnight operation. The ideal candidate will have hospitality or customer service experience, proficiency in basic bookkeeping, and strong communication skills.

You will work with the property's management system and coordinate with overnight staff to ensure guest