Night Auditor & Overnight Front Desk Specialist

Stonebridge; Ocean City (MD); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision care

Paid time off (PTO)

401(k) matching

Wellness program

Life insurance

Disability coverage

Savings accounts

Tuition assistance

Travel and lodging perks

Job summary

Stonebridge in Ocean City, MD seeks a Night Auditor to close the day, balance revenues, and support overnight operations, ensuring a smooth guest experience.

The role requires proficiency in bookkeeping, use of a property management system, and strong communication. You will handle check-ins/check-outs, assist with reservations, and coordinate with housekeeping and maintenance while working overnights, weekends, and holidays.

Qualifications

• Previous hospitality or customer service experience preferred.
• Proficiency in basic bookkeeping and balancing transactions.
• Excellent written and verbal communication skills.
• Ability to work independently with minimal supervision.
• Detail-oriented with strong organizational skills.

Responsibilities

• Greet, register, and assign rooms to hotel guests.
• Verify payment methods and process credit authorizations.
• Maintain accurate records of room availability and guest accounts using the property management system.
• Balance daily receipts and conduct income audits on posted revenues.
• Assist guests with check-out processes, reviewing accounts and resolving discrepancies.
• Answer phone calls promptly, directing inquiries or addressing guest needs.
• Coordinate with overnight housekeeping or maintenance staff to resolve guest issues.
• Make and confirm reservations, ensuring accurate data entry.
• Provide guests with information on hotel services and local attractions.
• Document guest feedback and elevate issues to management when necessary.
• Perform nightly bucket checks to ensure compliance with hotel standards.
• Assist in maintaining security and safety during overnight shifts by monitoring guest activity and access.

Skills

Communication skills

Bookkeeping

PMS proficiency

Customer service

Attention to detail

Independent worker

Tools

Property Management System

Office software

Job description

Stonebridge in Ocean City, MD seeks a Night Auditor to close the day, balance revenues, and support overnight operations, ensuring a smooth guest experience.

The role requires proficiency in bookkeeping, use of a property management system, and strong communication. You will handle check-ins/check-outs, assist with reservations, and coordinate with housekeeping and maintenance while working overnights, weekends, and holidays.