Overnight Hotel Auditor & Guest Services Lead

Stonebridge; Ocean City (MD); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Medical

Dental

Vision

PTO

401(k) matching

Wellness support

Life and disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Job summary

Stonebridge in Ocean City, MD is seeking a Night Auditor for overnight operations. You will close the day by balancing revenues, performing light bookkeeping, and assisting guests with check-ins and check-outs.

Responsibilities include balancing daily receipts, verifying payments, updating the property management system, responding to guest inquiries, coordinating with housekeeping, and ensuring security during night shifts.

Qualifications

• Experience in hospitality or customer service preferred.
• Proficiency in basic bookkeeping and balancing financial transactions.
• Strong communication skills, both verbal and written.
• Proficient in using property management systems and office software.
• Excellent customer service and problem-solving skills.
• Ability to work independently and make decisions with minimal supervision.
• Detail-oriented with strong organizational skills.

Responsibilities

• Greet, register, and assign rooms to hotel guests.
• Verify customer payment methods and process credit authorizations.
• Maintain accurate records of room availability and guest accounts using the property management system.
• Balance daily receipts and revenues, conducting income audits on posted revenues.
• Assist guests with check-out processes, reviewing accounts and resolving discrepancies.
• Answer phone calls promptly, directing inquiries or addressing guest needs.
• Coordinate with overnight housekeeping or maintenance staff to resolve guest issues.
• Make and confirm reservations, ensuring accurate data entry.
• Provide guests with information on hotel services and local attractions.
• Document guest feedback and elevate issues to management when necessary.
• Perform nightly “bucket checks” to ensure compliance with hotel standards.
• Assist in maintaining security and safety during overnight shifts by monitoring guest activity and access.

Skills

Hospitality experience

Bookkeeping basics

Customer service

PMS proficiency

Independent working

Detail oriented

Tools

Property management system

Job description

Stonebridge in Ocean City, MD is seeking a Night Auditor for overnight operations. You will close the day by balancing revenues, performing light bookkeeping, and assisting guests with check-ins and check-outs.

Responsibilities include balancing daily receipts, verifying payments, updating the property management system, responding to guest inquiries, coordinating with housekeeping, and ensuring security during night shifts.