Overnight Hotel Auditor & Guest Services

Stonebridge; Aurora (CO); On-site; USD 26,000 - 28,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off (PTO)

401(k) matching

Wellness program

Life insurance

Disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Job summary

Stonebridge in Aurora, CO is seeking a Night Auditor to close the business day by balancing revenues and receipts, performing bookkeeping tasks, and providing guest services such as check-ins/check-outs and inquiries for a smooth overnight operation.

The role requires basic bookkeeping, strong communication, and proficiency with a property management system; work is overnight and part-time with weekend/holiday availability.

Qualifications

• Experience in hospitality or customer service preferred.
• Proficiency in basic bookkeeping and balancing transactions.
• Strong communication skills, both verbal and written.
• Proficient in using property management systems and office software.
• Excellent customer service and problem-solving skills.
• Ability to work independently and make decisions with minimal supervision.
• Detail-oriented with strong organizational skills.

Responsibilities

• Greet, register, and assign rooms to hotel guests.
• Verify payment methods and process credit authorizations.
• Maintain records of room availability and guest accounts in the PMS.
• Balance daily receipts and perform income audits.
• Assist guests with check-out processes and resolve discrepancies.
• Answer calls promptly and direct inquiries.
• Coordinate with overnight housekeeping or maintenance to resolve issues.
• Make and confirm reservations with accurate data entry.
• Provide guests with information on hotel services and local attractions.
• Document guest feedback and escalate issues to management.
• Perform nightly bucket checks to ensure standards.
• Monitor guest activity for security during overnight shifts.

Skills

Hospitality/customer service

Bookkeeping

Communication skills

PMS proficiency

Problem solving

Independent work

Detail oriented

Tools

Property Management System

Office software

Job description

Stonebridge in Aurora, CO is seeking a Night Auditor to close the business day by balancing revenues and receipts, performing bookkeeping tasks, and providing guest services such as check-ins/check-outs and inquiries for a smooth overnight operation.

The role requires basic bookkeeping, strong communication, and proficiency with a property management system; work is overnight and part-time with weekend/holiday availability.