Night Service Agent – On-Call Hotel Support (Live-In Lodging)

Extended Stay America, Inc.; Kentwood (MI); On-site; USD 14,000 - 20,000; Part time

Benefits offered by this job

Weekly Pay

Competitive Wages

Vision Insurance

401(k) Savings Plan

Employee Perks Program

EAP

Job summary

Extended Stay America, Inc. is seeking a Night Service Representative (Part Time) to respond to overnight guest needs, coordinate check-ins/check-outs, and ensure security and smooth operations at the Grand Rapids/Kentwood location.

The role emphasizes prompt issue resolution, guest relations, and maintaining hotel policies. On-site lodging is provided as part of employment and on-call shifts are included in duties.

Qualifications

• High school diploma or GED, or equivalent combination of education and experience.
• 1–3 months related experience and/or training.
• Must be able to respond during overnight hours, typically within 30 minutes of notification.

Responsibilities

• Attend to guests on call notifications for check-ins, emergencies, noise complaints, and safety situations.
• Maintain control and safeguarding of hotel keys.
• Log keys in and out as needed.

Skills

Customer service

English proficiency

Computer literacy

Time management

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office Suite

Hotel PMS system

Job description

Extended Stay America, Inc. is seeking a Night Service Representative (Part Time) to respond to overnight guest needs, coordinate check-ins/check-outs, and ensure security and smooth operations at the Grand Rapids/Kentwood location.

The role emphasizes prompt issue resolution, guest relations, and maintaining hotel policies. On-site lodging is provided as part of employment and on-call shifts are included in duties.