Overnight Guest Services Associate — Live Onsite Lodging

ESA Management, LLC; Maryland Heights (MO); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Weekly Pay

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program discounts

Job summary

ESA Management, LLC seeks a Night Service Representative (Part Time) to respond to overnight guest needs when the lobby is closed, ensuring courteous, high-quality service and timely responses within 30 minutes of a request.

The role includes handling key control, limited check-ins/check-outs, and safety procedures while living on-site in a guest room as part of employment. You may cover other nearby hotels if needed.

Qualifications

• Night shift availability required.
• Ability to respond within 30 minutes during overnight hours.
• Excellent written and verbal communication.

Responsibilities

• Attend to guests upon call notification for check-ins, emergencies, or safety issues.
• Maintain control of all hotel keys and safeguard against mishandling or theft.
• Log keys in and out as needed and process limited check-ins/check-outs.

Skills

Guest services

Communication

Time management

Tools

Hotel PMS system

Job description

ESA Management, LLC seeks a Night Service Representative (Part Time) to respond to overnight guest needs when the lobby is closed, ensuring courteous, high-quality service and timely responses within 30 minutes of a request.

The role includes handling key control, limited check-ins/check-outs, and safety procedures while living on-site in a guest room as part of employment. You may cover other nearby hotels if needed.