Overnight Gas Dispatch Supervisor

National Grid plc; Northboro (IA); On-site; USD 93,000 - 109,000; Full time

Job summary

National Grid is hiring a Dispatch Supervisor for the MA Gas CMS Dispatch department in Northborough, MA. This position covers Sunday through Thursday overnight shifts and leads the CMS dispatch team with a focus on safety, efficiency, and customer service.

The role requires a Bachelor’s degree with 3+ years in dispatching or field operations (or 5+ years without a degree), plus strong communication and leadership abilities. MS Office 365 proficiency and flexibility for weekend work are expected.

Qualifications

• Bachelor’s degree and 3+ years of dispatching or field operations experience preferred.
• In lieu of degree, high school diploma or equivalent and 5+ years of dispatching or field operations experience required.
• Utility industry experience preferred.
• Ability to multi-task effectively and remain focused throughout workday.
• Strong verbal communications, organization and planning skills required.
• Proven experience effectively motivating, guiding, and leading a team.
• Temperament to remain calm when all around you is not.
• Capable of analyzing situations or significant amounts of work and make quick decisions.
• Proficiency with software applications, including Microsoft Office 365 required.
• Ability to work different shifts required, including some weekends.

Responsibilities

• Manage, plan and execute to the monthly and annual emergency and non-emergency workplan.
• Act as a communications HUB for field operations, customers, and stakeholders ensuring support for field incidents.
• Provide in-depth analysis of operational data to improve customer satisfaction and reduce costs.
• Effectively manage, motivate, train, and educate the dispatching team in daily operations.
• Take responsibility for same-day dispatching of all work, ensuring productivity and compliance.
• Coordinate response to gas issues to protect public safety.

Skills

Team leadership

Strong communication

Multi-tasking

Calm under pressure

Decision making

Education

Bachelor's degree

High school diploma or equivalent

Tools

MS Office 365

Job description

National Grid is hiring a Dispatch Supervisor for the MA Gas CMS Dispatch department in Northborough, MA. This position covers Sunday through Thursday overnight shifts and leads the CMS dispatch team with a focus on safety, efficiency, and customer service.

The role requires a Bachelor’s degree with 3+ years in dispatching or field operations (or 5+ years without a degree), plus strong communication and leadership abilities. MS Office 365 proficiency and flexibility for weekend work are expected.