Supervisor, Dispatch

National Grid plc; Northboro (IA); On-site; USD 93,000 - 109,000; Full time

Job summary

National Grid is hiring a Dispatch Supervisor for the MA Gas CMS Dispatch department in Northborough, MA. This position covers Sunday through Thursday overnight shifts and leads the CMS dispatch team with a focus on safety, efficiency, and customer service.

The role requires a Bachelor’s degree with 3+ years in dispatching or field operations (or 5+ years without a degree), plus strong communication and leadership abilities. MS Office 365 proficiency and flexibility for weekend work are expected.

Qualifications

• Bachelor’s degree and 3+ years of dispatching or field operations experience preferred.
• In lieu of degree, high school diploma or equivalent and 5+ years of dispatching or field operations experience required.
• Utility industry experience preferred.
• Ability to multi-task effectively and remain focused throughout workday.
• Strong verbal communications, organization and planning skills required.
• Proven experience effectively motivating, guiding, and leading a team.
• Temperament to remain calm when all around you is not.
• Capable of analyzing situations or significant amounts of work and make quick decisions.
• Proficiency with software applications, including Microsoft Office 365 required.
• Ability to work different shifts required, including some weekends.

Responsibilities

• Manage, plan and execute to the monthly and annual emergency and non-emergency workplan.
• Act as a communications HUB for field operations, customers, and stakeholders ensuring support for field incidents.
• Provide in-depth analysis of operational data to improve customer satisfaction and reduce costs.
• Effectively manage, motivate, train, and educate the dispatching team in daily operations.
• Take responsibility for same-day dispatching of all work, ensuring productivity and compliance.
• Coordinate response to gas issues to protect public safety.

Skills

Team leadership

Strong communication

Multi-tasking

Calm under pressure

Decision making

Education

Bachelor's degree

High school diploma or equivalent

Tools

MS Office 365

Job description

Superpowered. Meaningful work. Human impact. A story we are proud to tell. This is what matters to us at National Grid. In a world of complexity and unanswered questions, there is one thing we are certain about: the power of our people. Join us in our goal to deliver 100% fossil-free heat to our customers by 2050!

National Grid is hiring a Dispatch Supervisor for our MA Gas CMS Dispatch department in Northborough, MA. This position is for the Sunday through Thursday overnight shift.

Our Team

We engage, manage, and motivate the MA Dispatching team through the efficient execution of Customer Meter Services (CMS) workload and Gas Field Operations support.

What You'll Do

• Manage, plan and execute to the monthly and annual emergency and non-emergency workplan
• Act as a communications HUB for field operations, customer, and community, regulatory, pipeline safety, engineering, and other stakeholders ensuring required support foundation is in place to be able to situationally execute to field incidents
• Provide in-depth analysis of operational data to provide insights and recommendations to improve customer satisfaction, reduce costs and improve effectiveness.
• Effectively manage, motivate train, and educate the dispatching team through their daily operations
• Take responsibility for the execution of same day dispatching of all work, ensuring optimal productivity, customer satisfaction and compliance with all relevant regulations
• Contribute to the protection and safety of the public by coordinating the company’s response to all gas issues

Qualifications

• Bachelor’s degree and 3+ years of experience in dispatching or field operations experience preferred
• In lieu of degree, high school diploma or equivalent and 5+ years of dispatching or field operations experience required
• Utility industry experience preferred
• Ability to multi-task effectively and remain focused throughout workday
• Strong verbal communications, organization and planning skills required
• Proven experience effectively motivating, guiding, and leading a team
• Temperament to remain calm when all around you is not
• Capable of analyzing situations or significant amounts of work and make quick decisions
• Proficiency with software applications, including Microsoft Office 365 required
• Ability to work different shifts required, including some weekends

$93,000 - $109,000 a year

National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.

Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.

National Grid operates in both the UK and US, with a broad portfolio of energy businesses dedicated to providing safe, reliable, and sustainable power.

From electricity and gas transmission to advancing clean energy and modernising grids, our work covers every aspect of the energy system.

Our energy flows through absolutely everything we do

Life here at National Grid is more than just our purpose or our values, it’s everything we put into everything we do. It’s our commitment to diversity and inclusion; how we help our employees learn and grow; and how we partner with and support the communities where we live and work. It’s all this, and so much more.

We leverage our collective strengths to do meaningful BIG work so that we can be at the heart of a fair and affordable energy future.

Your salary is reviewed each year against the market for your role, skills, knowledge and experience.

Incentive

Annual performance plan or bonus (depending on your role) rewards your contribution to our success each year.

Retirement

Generous pension plan with company contributions up to 12%.

Private medical insurance for self and family.