Supv Dispatch & ECC

THE SOUTHERN CONNECTICUT GAS COMPANY; Orange (CT); On-site; USD 117,000 - 146,000; Full time

Job summary

The Southern Connecticut Gas Company is seeking a Supervisor – Dispatch & ECC in Orange, CT. This on-site role oversees daily operations, ensures efficient dispatch of emergency and planned work, and guides a team of field personnel to achieve optimal productivity and customer satisfaction.

Requires extensive gas operations dispatch knowledge and strong communication skills; salary ranges from $116,640 to $145,800 depending on experience. On-site work with 24/7 on-call coverage is expected.

Qualifications

• Associate's degree in Business Administration preferred or equivalent in experience.
• 13+ years of gas operations experience if no degree.
• Strong knowledge of dispatch policies, procedures and field operations.

Responsibilities

• Supervises and monitors union and non-union staff on sickness, discipline and work quality.
• Ensures compliance with Federal, State and Corporate regulations, policies, and procedures.
• Executes same-day dispatching of emergency and non-emergency work; plans and un-planned work.
• Directs dispatchers to ensure proper staffing, minimize overtime and meet metrics.
• Reviews workload and assigns to contractors efficiently and timely.
• Supervises data entry of construction work orders and maintains service cards and files.
• Processes all State permits and maintains records.
• Participates in safety and process improvement programs; responsible for results.
• Provides coverage in field 24/7/365 on-call rotation.

Skills

Gas operations dispatching

Technical proficiency

Gas field operations knowledge

Communication skills

Education

Associate's degree in Business Administration or high school diploma with 13 years gas ops experience

Job description

Job Title: Supervisor – Dispatch & ECC

Location: Orange, CT; East Hartford, CT

Work type: Office (on-site)

The salary range for this position is dependent upon experience, ranging from $116,640 to $145,800.

Job Summary

Responsible for the daily supervision and organization of assigned operations personnel in order to effectively and efficiently accomplish job tasks in line with departmental and company requirements.

Supervises day-to-day gas operations field activities to drive greater efficiencies and performance of all dispatch and field employees.

Responsibilities

• Supervises and monitors the performance of both union and non-union staff including issues related to sickness, discipline and work quality to ensure work is performed efficiently and effectively.
• Ensures compliance with all Federal, State and Corporate regulations, policies, and procedures.
• Is responsible for the execution of same day dispatching of emergency and non-emergency work, planned and unplanned work while ensuring optimal productivity and customer satisfaction.
• Directs dispatchers to ensure proper staffing, minimize overtime, leak response and customer appointment metrics are met.
• Reviews construction workload and assigns to specified contractors in an efficient timely manner.
• Supervises the data entry of completed construction work orders as well as maintains the service cards and supporting files and documents.
• Processes all State permits and maintains the records for same.
• Participates in various safety and process improvement programs and responsible for results.
• Provides coverage in the field 24/7/365 on call rotation.

Required Qualifications

Education & Experience Required

• Associate's degree in Business Administration is preferred or a high school diploma and 13 years of gas operations experience.
• Must be technically proficient as a gas operations dispatcher.
• Must have a solid working knowledge of gas field operations policies, procedures, protocols and the ability to apply them effectively.
• Must have a strong working knowledge of the various systems that are in use within the Dispatch office.
• Must have excellent oral and written communication skills.

Behavioral Competencies

• Develop self & others
• Empower to grow
• Collaborate and share
• Be a role model
• Focus to achieve results
• Be agile

#LI-NB1 #LI-office

Company: THE SOUTHERN CONNECTICUT GAS COMPANY

Mobility Information

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This does not include those that will work for Avangrid Power.

Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&M) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas.

NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee’s management.

Job Posting End Date: October-5-2026

We are one of the main energy companies in the world, a leader in renewables, which champions the energy transition towards a low-emissions economy.

We supply energy to nearly 100 million people in dozens of countries and develops its renewable, network and commercial activities in Europe (Spain, the United Kingdom, Portugal, France, Germany, Italy and Greece), the United States, Brazil and Australia and maintains markets such as Japan and Poland, among others, as growth platforms.

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