Supv Dispatch & ECC

Avangrid; Orange (CT); On-site; USD 117,000 - 146,000; Full time

Job summary

The Southern Connecticut Gas Company, part of Avangrid, seeks a Supervisor – Dispatch & ECC to lead day-to-day gas operations supervision in Orange, CT. The role focuses on coordinating dispatch and field activities to meet safety, reliability, and customer service goals.

Location includes Orange, CT and East Hartford, CT with an on-site work arrangement. Candidate should have substantial gas operations dispatch experience and strong communication skills.

Qualifications

• Requires strong oral and written communication skills.
• Technically proficient as a gas operations dispatcher.
• Solid knowledge of gas field operations policies and procedures.
• Ability to apply dispatch office systems effectively.

Responsibilities

• Supervises and monitors union and non-union staff performance to ensure efficiency.
• Ensures compliance with Federal, State, and Corporate regulations and policies.
• Executes same-day dispatching of emergency and non-emergency work; plans and assigns work to maintain productivity and customer satisfaction.
• Directs dispatchers to ensure proper staffing, minimize overtime, and meet leak response metrics.
• Reviews construction workload and assigns tasks to contractors in a timely manner.
• Oversees data entry of completed construction work orders and maintains service cards and documents.
• Processes all State permits and maintains records for them.
• Participates in safety and process improvement programs; responsible for results.
• Provides 24/7/365 field coverage on a on-call rotation.

Skills

Oral and written communication

Gas dispatcher proficiency

Safety and compliance knowledge

Team supervision

Education

Associate's degree in Business Administration

High school diploma

Job description

Job Title: Supervisor – Dispatch & ECC

Location: Orange, CT; East Hartford, CT

Work type: Office (on-site)

The salary range for this position is dependent upon experience, ranging from $116,640 to $145,800.

Job Summary

Responsible for the daily supervision and organization of assigned operations personnel in order to effectively and efficiently accomplish job tasks in line with departmental and company requirements.

Supervises day-to-day gas operations field activities to drive greater efficiencies and performance of all dispatch and field employees.

Responsibilities

• Supervises and monitors the performance of both union and non-union staff including issues related to sickness, discipline and work quality to ensure work is performed efficiently and effectively.
• Ensures compliance with all Federal, State and Corporate regulations, policies, and procedures.
• Is responsible for the execution of same day dispatching of emergency and non-emergency work, planned and unplanned work while ensuring optimal productivity and customer satisfaction.
• Directs dispatchers to ensure proper staffing, minimize overtime, leak response and customer appointment metrics are met.
• Reviews construction workload and assigns to specified contractors in an efficient timely manner.
• Supervises the data entry of completed construction work orders as well as maintains the service cards and supporting files and documents.
• Processes all State permits and maintains the records for same.
• Participates in various safety and process improvement programs and responsible for results.
• Provides coverage in the field 24/7/365 on call rotation.

Required Qualifications

Education & Experience Required

• Associate's degree in Business Administration is preferred or a high school diploma and 13 years of gas operations experience.
• Must be technically proficient as a gas operations dispatcher.
• Must have a solid working knowledge of gas field operations policies, procedures, protocols and the ability to apply them effectively.
• Must have a strong working knowledge of the various systems that are in use within the Dispatch office.
• Must have excellent oral and written communication skills.

Behavioral Competencies

• Develop self & others
• Empower to grow
• Collaborate and share
• Be a role model
• Focus to achieve results
• Be agile

#LI-NB1 #LI-office

Company: THE SOUTHERN CONNECTICUT GAS COMPANY

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at [e-mail].

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions.

This does not include those that will work for Avangrid Power.

Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&M) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas.

NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee’s management.

Job Posting End Date: October-5-2026

We are one of the main energy companies in the world, a leader in renewables, which champions the energy transition towards a low-emissions economy.

We supply energy to nearly 100 million people in dozens of countries and develops its renewable, network and commercial activities in Europe (Spain, the United Kingdom, Portugal, France, Germany, Italy and Greece), the United States, Brazil and Australia and maintains markets such as Japan and Poland, among others, as growth platforms.

Do you want to be part of the energy of the future? Do not hesitation, join us!