Routing & Dispatch Lead – Optimize Field Routes

AmeriGas; Westfield (MA); On-site; USD 39,000 - 56,000; Full time

Job summary

AmeriGas is seeking a Routing and Dispatch Coordinator in Westfield, MA to manage daily scheduling, routing, and dispatch for delivery drivers and service technicians. You will leverage route optimization software to maximize efficiency and resource utilization while ensuring outstanding customer service and safety compliance.

Key responsibilities include balancing operational efficiency with field needs, analyzing data for actionable insights, and coordinating with District Operations and

Qualifications

• Minimum 3-5 years in operations analysis, routing or dispatch.
• Strong analytical mindset with ability to translate data into actionable results.
• Knowledge of safety and DOT protocols.

Responsibilities

• Schedule, route, and dispatch delivery drivers and service technicians.
• Utilize route optimization software to create efficient routes and schedules.
• Collaborate with District Operations and Customer Experience teams.
• Serve as subject matter expert for routing infrastructure and dashboards.
• Maintain high standard of customer service and accuracy.

Skills

Routing optimization

Analytical thinking

Customer service

Interpersonal skills

Education

High School diploma

Associate degree preferred

Tools

Route optimization software

Reporting dashboards

Job description

AmeriGas is seeking a Routing and Dispatch Coordinator in Westfield, MA to manage daily scheduling, routing, and dispatch for delivery drivers and service technicians. You will leverage route optimization software to maximize efficiency and resource utilization while ensuring outstanding customer service and safety compliance.

Key responsibilities include balancing operational efficiency with field needs, analyzing data for actionable insights, and coordinating with District Operations and