Overnight Front Office Leader - Guest Experience

kimptonhotelsandrestaurantscareers; Pennsylvania; On-site; USD 55,000 - 85,000; Full time

Job summary

Kimpton Hotels & Restaurants is seeking a seasoned Front Office leader to manage all Front Office Operations, uphold guest service excellence, and train frontline staff. You will ensure smooth daily operations, monitor service levels, and drive team performance across shifts.

The role requires at least 2 years of management experience in hospitality, with a preference for a Bachelor's degree. Experience with Opera PMS and Microsoft Office is a plus.

Qualifications

• Minimum of 2 years management experience in hospitality or similar industry.
• Bachelor's degree preferred.

Responsibilities

• Lead and oversee Front Office Operations with a focus on guest service excellence.
• Coordinate staff scheduling, training, and department coaching to meet service standards.
• Ensure adherence to cash handling, vouchers, and reporting procedures including the guest ledger.

Skills

Management experience

Customer service leadership

Education

Bachelor's degree preferred

Tools

Opera PMS

Microsoft Office

Job description

Kimpton Hotels & Restaurants is seeking a seasoned Front Office leader to manage all Front Office Operations, uphold guest service excellence, and train frontline staff. You will ensure smooth daily operations, monitor service levels, and drive team performance across shifts.

The role requires at least 2 years of management experience in hospitality, with a preference for a Bachelor's degree. Experience with Opera PMS and Microsoft Office is a plus.