Front Office Lead: Guest Experience & Team Coach

kimptonhotelsandrestaurantscareers; Virginia (MN); On-site; USD 50,000 - 70,000; Full time

Job summary

Kimpton Hotels & Restaurants is seeking a Front Office Supervisor to provide quality guest service and help lead Front Office operations. You will support line staff, set schedules, and ensure high standards of guest satisfaction.

Requirements include 1 year of supervisory hospitality experience, a preferred Bachelor's degree, and proficiency with Opera and MS Office. You should be flexible to work evenings, weekends, and holidays as needed.

Qualifications

• 1 year of supervisory experience in hospitality or similar industry.
• Bachelor's Degree preferred.
• Experience using Opera and Microsoft Office Suite.
• Flexible schedule, able to work evenings, weekends, and holidays when needed.

Responsibilities

• Supervise all duties performed by the Front Office team.
• Create and post all employee schedules in a timely manner.
• Coach, counsel, and discipline staff with proper documentation.
• Ensure staff are at stations on time and complete duties before departure.
• Assist with sick calls or tardiness and arrange coverage, including night audit shifts.
• Train and monitor service levels provided to guests and colleagues.
• Meet or exceed the standards from the Mystery Shopper Survey.
• Maintain supplies and manage expenses and labor within budgeted ranges.
• Ensure cash handling procedures and guest ledger maintenance are followed.

Skills

Supervisory experience

Team leadership

Communication skills

Education

Bachelor's degree preferred

Tools

Opera PMS

Microsoft Office

Job description

Kimpton Hotels & Restaurants is seeking a Front Office Supervisor to provide quality guest service and help lead Front Office operations. You will support line staff, set schedules, and ensure high standards of guest satisfaction.

Requirements include 1 year of supervisory hospitality experience, a preferred Bachelor's degree, and proficiency with Opera and MS Office. You should be flexible to work evenings, weekends, and holidays as needed.