Overnight Front Desk Leader: Elevate Guest Experience

Kimpton Hotels & Restaurants; Philadelphia (Philadelphia County); On-site; USD 60,000 - 85,000; Full time

Job summary

Kimpton Hotels & Restaurants in Philadelphia is seeking an experienced Front Office Manager to lead daily front desk operations and ensure exceptional guest service. You will coordinate staff schedules, supervise desk agents, review logs, and manage guest requests to maintain the hotel’s high standards.

The role requires at least 2 years of hospitality management, strong communication skills, and proficiency with Opera and Microsoft Office.

Qualifications

• Minimum of 2 years management experience in hospitality or similar industry.
• Bachelor's degree preferred.
• Ability to read, write, and verbally communicate effectively and professionally.
• Experience with Opera and Microsoft Office Suite is preferred.

Responsibilities

• Meet the desk agents to get pertinent information and review Front Desk logbook for incidents and arrivals.
• Lead and train front office staff; ensure high level guest service.
• Create and post employee schedules within required time frames and manage staff coverage.
• Ensure adherence to cash handling procedures and nightly audits; monitor labor costs against budget.

Skills

People management

Hospitality industry knowledge

Interpersonal communication

Opera experience

Education

Bachelor's degree preferred

Tools

Opera

Microsoft Office Suite

Job description

Kimpton Hotels & Restaurants in Philadelphia is seeking an experienced Front Office Manager to lead daily front desk operations and ensure exceptional guest service. You will coordinate staff schedules, supervise desk agents, review logs, and manage guest requests to maintain the hotel’s high standards.

The role requires at least 2 years of hospitality management, strong communication skills, and proficiency with Opera and Microsoft Office.