Guest Experience Front Desk Lead

Kimpton Hotels & Restaurants; Miami Beach (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Kimpton Hotels & Restaurants is seeking an experienced Front Office leader to oversee all aspects of front desk operations. You will supervise guest check-in/out, ensure exemplary service, and drive a collaborative environment across departments.

The role requires 2 years in hospitality and a high school diploma, with flexibility for evenings, weekends, and holidays. Join a team that values diversity and outstanding guest experiences.

Qualifications

• 2 years of related experience in hospitality or similar industry.

Responsibilities

• Lead all Front Office operations by setting and maintaining a high level of guest service.
• Assist guests upon check-in and provide great service throughout their stay.
• Ensure all functions are carried out to maintain an environment of collaboration.
• Review arrivals/departures, note special requests, and ensure billing accuracy.
• Maintain desk agent duties and provide coaching to staff.
• Communicate with other hotel departments to ensure smooth operations.
• Ensure payroll and expense budgets are met or kept under target.

Skills

Leadership

Guest service

Communication

Education

High School Diploma

Job description

Kimpton Hotels & Restaurants is seeking an experienced Front Office leader to oversee all aspects of front desk operations. You will supervise guest check-in/out, ensure exemplary service, and drive a collaborative environment across departments.

The role requires 2 years in hospitality and a high school diploma, with flexibility for evenings, weekends, and holidays. Join a team that values diversity and outstanding guest experiences.