Front Office Leader: Elevate Guest Experience

kimptonhotelsandrestaurantscareers; Tennessee; On-site; USD 42,000 - 65,000; Full time

Job summary

Kimpton Hotels & Restaurants is seeking a Front Office Leader to oversee all Front Office operations with a focus on guest service and team leadership. You will guide check-in/out experiences, ensure accurate billing, and maintain a collaborative environment across departments.

The role requires 2 years in hospitality, a flexible schedule, and a commitment to outstanding guest experiences. Join a culture that values individuality and high standards of service.

Qualifications

• 2 years of related experience in hospitality or similar industry.
• High School Diploma is preferred.
• Flexible schedule, able to work evenings, weekends, and holidays when needed.

Responsibilities

• Lead all aspects of Front Office operations with a high level of guest service.
• Provide timely and courteous service to all guests and encourage repeat business.
• Assist guests at check-in and throughout their stay; maintain a collaborative environment.
• Oversee staff communications, shift coverage, and adherence to policies.
• Ensure accuracy of groups, rooming lists, billing, amenities, and arrivals.
• Train and supervise employees to meet grooming and uniform standards.
• Coordinate with other hotel departments to maintain operations.

Skills

Hospitality experience

Guest service

Education

High School Diploma

Job description

Kimpton Hotels & Restaurants is seeking a Front Office Leader to oversee all Front Office operations with a focus on guest service and team leadership. You will guide check-in/out experiences, ensure accurate billing, and maintain a collaborative environment across departments.

The role requires 2 years in hospitality, a flexible schedule, and a commitment to outstanding guest experiences. Join a culture that values individuality and high standards of service.