Overnight Front Office Lead — Luxury Hospitality

Four Seasons Hotels and Resorts; Philadelphia (Philadelphia County); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Free room nights

Meals during shifts

Uniforms provided

Dry cleaning

Job summary

Four Seasons Hotels and Resorts in Philadelphia seeks a Relief Overnight Manager to lead Front Desk operations during the overnight shift, ensuring premium service and seamless cross-department coordination.

The role emphasizes guest satisfaction, safety, and adherence to Four Seasons standards, with coverage for Night Manager and Overnight Front Desk Agent as needed. Strong leadership and hospitality experience are essential.

Qualifications

• Leadership experience in Front Office or Rooms Operations preferred.
• Strong guest service skills with professionalism and confidence.
• Excellent interpersonal, verbal, and written communication skills.

Responsibilities

• Lead Front Desk operations during the overnight shift to maintain service standards.
• Monitor overnight operations through regular property walkthroughs and cross-department collaboration.
• Resolve guest concerns with professionalism and care, creating personalized experiences.
• Coordinate room assignments, arrivals, departures, billing, and special guest needs.
• Review financial transactions, cash handling, audits, and credit activities for accuracy and compliance.
• Respond promptly to safety, security, and emergency situations.
• Utilize hotel systems to manage reservations, night audit, and reporting.
• Partner with Front Office, Security, Bell Services, and People & Culture teams for smooth operations.

Skills

Leadership

Guest service

Communication

Organization

Hotel systems

Overnight shifts

Tools

PMS software

Job description

Four Seasons Hotels and Resorts in Philadelphia seeks a Relief Overnight Manager to lead Front Desk operations during the overnight shift, ensuring premium service and seamless cross-department coordination.

The role emphasizes guest satisfaction, safety, and adherence to Four Seasons standards, with coverage for Night Manager and Overnight Front Desk Agent as needed. Strong leadership and hospitality experience are essential.