Hybrid Front Desk Agent and Overnight Supervisor

Four Seasons; Houston (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Training & development

Complimentary accommodation

Complimentary dry cleaning

Job summary

Four Seasons Houston is seeking an Overnight Front Desk Supervisor to manage the front desk during late shifts and support day staff on other shifts. You will ensure seamless guest experiences, supervise frontline teams, and uphold Four Seasons’ service standards.

The role requires strong English communication, hospitality experience, and a commitment to superb guest service. Competitive salary and comprehensive benefits are offered.

Qualifications

• Excellent reading, writing, and oral proficiency in English.
• 1–2 years of Front Desk Supervisor experience preferred.

Responsibilities

• Create daily operations reports for the Resort.
• Tour the hotel to monitor departments and support staff.
• Handle guest relocations per guidelines and resolve issues.
• Address guest inquiries with hospitality and professionalism; provide touchpoints.
• Coordinate arrivals/departures and billing, update Special Attention Guests/Groups.
• Ensure credit and financial procedures are followed; review transactions.
• Respond to hotel emergencies, maintaining safety and guest well‑being.

Skills

Excellent English proficiency

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:

A lone star welcome in the country's capital of southern cool. We can't wait to welcome you to Houston, the country's capital of southern cool, where urban sophistication meets bold Texas hospitality. Gather where business deals get done, friends and family reconnect and celebrities and athletes make their home. After a day exploring our city, unwind at our rooftop pool oasis, enjoy the ultimate in entertainment at our Topgolf Swing Suites, indulge and pamper at The Spa and our Krigler perfumery boutique and savour flavourful dishes from Chef Partner Richard Sandoval at Toro Toro and Bayou & Bottle.

About the role

Responsible for managing the activities at the Front Desk during the overnight shift for 2-3 shifts per week and working as Front Desk Agent the other shifts of the week . Ensures communications and follow-up with day shift on any problems, guest requests or special requirements . Supervising the entire hotel during the overnight shift and being familiar with all Front Office, Reservation, Housekeeping, and Concierge, Valet Parking and Telephone policies and procedures. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies.

What you will do

1. Create daily operations report with relevant information that is taking place around the Resort.
2. Frequently tours the hotel and monitors the activities of all other departments. Monitors their activities to assure that standards are being met, staff is being supported and guest needs are being met.
3. Personally handles all guest relocations according to established guidelines.
4. Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
5. Reviews late arrivals , next day early arrivals and departures to plan for the next day's activities . Coordinates arrivals, departures, and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
6. Assures that all financial and credit procedures are followed . When taking a shift at the desk, follows up on credit problems. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers' work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.
7. Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees without requiring special direction. Responds swiftly and effectively in any hotel emergency or safety situation.
8. Checks guest in and out in an efficient and friendly manner, using guest name whenever possible . Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room . Issues correct keys to the guest. Checks out guest at end of stay . Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest . Settles bill accurately through credit card or cash transaction.

What you bring

• Excellent reading, writing and oral proficiency in the English language.
• One to two years previous Front Desk Supervisor experience preferred.

What we offer

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary