On-Call In-Room Dining Concierge

Four Seasons; Philadelphia (Philadelphia County); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Complimentary employee meals

Uniform dry cleaning

Excellent training and development

Job summary

Four Seasons Hotel Philadelphia is seeking an On Call In-Room Dining Coordinator to support the Food & Beverage team with accurate order taking, kitchen communication, and timely coordination of in-room dining and amenities.

You will ensure every guest interaction reflects Four Seasons standards and enhances the overall guest experience with impeccable service in a luxury setting. Flexible, on-call hours include weekdays, weekends, holidays, and evenings.

Qualifications

• Strong verbal and written communication skills, especially over the telephone.
• Ability to multi-task in a fast-paced, high-volume environment.
• Solid computer skills and familiarity with POS systems.
• Experience in a luxury hotel, food & beverage, or related environment is preferred.
• High School Diploma or equivalent is required.

Responsibilities

• Answer guest calls using professional, courteous telephone etiquette while capturing all order details.
• Describe menu items with clear explanations of ingredients, preparation methods, and flavors.
• Enter and communicate orders to the kitchen using the POS system and verify accuracy.
• Coordinate timely delivery of in-room dining orders to ensure quality and guest satisfaction.
• Monitor guest needs, respond to requests, and resolve concerns with urgency and care.
• Coordinate amenity deliveries from order placement through execution, ensuring accuracy and timeliness.
• Support minibar replenishment and related communication processes.
• Maintain accurate billing, including closing checks and recording charges and gratuities.

Skills

Verbal communication

Written communication

Multitasking

POS systems

Problem solving

Education

High School Diploma or equivalent

Tools

POS software

Job description

Four Seasons Hotel Philadelphia is seeking an On Call In-Room Dining Coordinator to support the Food & Beverage team with accurate order taking, kitchen communication, and timely coordination of in-room dining and amenities.

You will ensure every guest interaction reflects Four Seasons standards and enhances the overall guest experience with impeccable service in a luxury setting. Flexible, on-call hours include weekdays, weekends, holidays, and evenings.