Relief Overnight Manager

Four Seasons Hotels and Resorts; Philadelphia (Philadelphia County); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Free room nights

Meals during shifts

Uniforms provided

Dry cleaning

Job summary

Four Seasons Hotels and Resorts in Philadelphia seeks a Relief Overnight Manager to lead Front Desk operations during the overnight shift, ensuring premium service and seamless cross-department coordination.

The role emphasizes guest satisfaction, safety, and adherence to Four Seasons standards, with coverage for Night Manager and Overnight Front Desk Agent as needed. Strong leadership and hospitality experience are essential.

Qualifications

• Leadership experience in Front Office or Rooms Operations preferred.
• Strong guest service skills with professionalism and confidence.
• Excellent interpersonal, verbal, and written communication skills.

Responsibilities

• Lead Front Desk operations during the overnight shift to maintain service standards.
• Monitor overnight operations through regular property walkthroughs and cross-department collaboration.
• Resolve guest concerns with professionalism and care, creating personalized experiences.
• Coordinate room assignments, arrivals, departures, billing, and special guest needs.
• Review financial transactions, cash handling, audits, and credit activities for accuracy and compliance.
• Respond promptly to safety, security, and emergency situations.
• Utilize hotel systems to manage reservations, night audit, and reporting.
• Partner with Front Office, Security, Bell Services, and People & Culture teams for smooth operations.

Skills

Leadership

Guest service

Communication

Organization

Hotel systems

Overnight shifts

Tools

PMS software

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Embark on a journey above the clouds to discover the modern lifestyle of Philadelphia's first Forbes Travel Guide Five-Star Hotel. Feel the tranquility of healing crystals from the moment you arrive at the Five-Star Spa and immerse yourself in rejuvenating treatments as you float above the city in 57th-floor infinity-edge pool. Savour unparalleled fine-dining by Michelin-starred Chef Jean-Georges Vongerichten and inventive flavours by local James Beard Award-winner Chef Greg Vernick. Allow our team to curate your stay with the spirit of Brotherly Love.

About the Role:

The Relief Overnight Manager oversees hotel operations during the overnight shift, ensuring exceptional guest experiences, operational excellence, and seamless communication across departments. As the senior leader on duty overnight, this role supports the Front Office team while partnering with all hotel departments to maintain Four Seasons standards, resolve guest concerns, and ensure the safety, security, and satisfaction of guests and employees. This position provides coverage for the Night Manager and Overnight Front Desk Agent during scheduled days off and as business needs require.

What You Will Do

• Lead and support Front Desk operations during the overnight shift, ensuring service standards are maintained at all times.
• Monitor overnight hotel operations through regular property walkthroughs and collaboration with all departments.
• Resolve guest concerns with professionalism and care while creating personalized experiences that exceed expectations.
• Coordinate room assignments, arrivals, departures, billing requirements, and special guest accommodations.
• Review financial transactions, cash handling procedures, audits, and credit-related activities to ensure accuracy and compliance.
• Respond promptly to safety, security, and emergency situations while protecting the wellbeing of guests and employees.
• Utilize hotel systems to manage guest reservations, room inventory, night audit functions, and operational reporting.
• Partner with Front Office, Security, Bell Services, and People & Culture teams to ensure smooth overnight operations and team member support.

What You Bring

• Previous leadership experience in Front Office, Rooms Operations, or luxury hospitality preferred.
• Strong guest service skills with the ability to handle challenging situations with professionalism and confidence.
• Excellent interpersonal, verbal, and written communication skills.
• Strong organizational skills with the ability to multitask and make sound decisions independently.
• Proficiency with hotel operating systems and general computer applications.
• Ability to work overnight shifts, weekends, and holidays as business needs require.

What We Offer

• Competitive wages and comprehensive benefits package
• Excellent training, development, and career growth opportunities within the organization
• Complimentary room nights at Four Seasons properties worldwide
• Complimentary meals during shifts
• Uniforms and dry cleaning provided

Discounted

• Medical, Dental, and Vision coverage
• Parking and Septa access
• City Fitness membership

Schedule & Hours:

• Full-time position.
• Overnight schedule, including weekends and holidays as required by business needs.

Four Seasons is an Equal Opportunity, Affimative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal